Trainee IT Support Officer

1 week ago

Eastern Creek, Australia Bright Food Asia Pacific Pty Ltd Full time

**Introduction**:
Bright Food Asia Pacific is a private company that produces, imports, markets and distributes food. The company employs in excess of 1,300 people, operates in Australia, New Zealand and China with its head office located in Sydney.

We have an exciting opportunity for an enthusiastic and self-motivated IT Support Officer to join a friendly close-knit team at a trainee level.

**Description**:
About the Role

Reporting to the Helpdesk Manager you will provide first level support for employees on a day to day basis. You will have a natural aptitude towards IT, learning and the ability to think analytically with strong customer service skills.

**Key Responsibilities**:
Be the first point of contact for IT support issues across the group
Onboard and offboard users and objects in Active Directory and Office365
Purchase, configure and support PCs, laptops, terminals, mobile devices & printers
Prepare and keep updated new user induction material
Conduct of face to face and remote inductions & training for new users or as required
Proactively document procedures and maintain IT records
Monitor and administer IT Helpdesk system and channel and provide support to the IT Support Team

**Skills and Experiences**:
**Skills and Experience**:
Genuine interest in Information Technology and continuous learning to keep ahead of the game
Knowledge of IT hardware and its configurations
IT troubleshooting knowledge
Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
Resilience We’re a small team, you’ll be good at managing time and prioritising your work.
Effective communicator at all levels in the organisation
Team player - you love working collaboratively and cross-functionally
Excellent written and verbal communication skills with great attention to detail and effective customer service abilities
Results-driven with a continuous improvement mindset and a can-do attitude

The Benefits

Fantastic company culture
Growing business with a broad range of popular brands and food categories
Supportive and collaborative management team
Flexible working options
Competitive remuneration and bonus opportunity
Newly renovated, state of the art offices at Eastern Creek with plenty of parking, collaboration spaces and a stocked snacking & drinks bar
Paid Parental Leave
Ongoing training and professional development
Employee discounts
Employee Assistance Program (EAP)

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