Patient Management Administrative Assistant

2 weeks ago

Burwood East, Australia Ambulance Victoria Full time

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking a Patient Management Administrative Assistant to provide effective and efficient high-level administrative and secretarial support for our Triage Services Department.

This is a Full Time, Permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Burwood East office in line with our hybrid working model.

**About the role**

Reporting to the Patient Management Lead, responsibilities of this position include, but not limited to:

- Provide broad administrative support, including diary management, meeting agendas and minutes, preparation of various draft correspondence and documents
- Act as an initial point of contact for the Patient Management Lead
- Undertake research and project work in consultation with management, when required
- Provide administrative support as part of the development, implementation and management of patient management plans for frequent and complex callers
- Coordinate and collate monthly/quarterly operating reports, as well as compile ad-hoc statistical, financial and analytical reports within given deadlines

**About you**

To be considered for this position you will possess:

- Demonstrated substantial experience and expertise in providing secretarial and administrative support within a large organisation or department
- Previous experience in the heath sector is highly desirable
- Demonstrated experience in the development and maintenance of administrative systems

**Working at Ambulance Victoria**

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of **Care, Accountability, Respect**and** Excellence** to life at AV, we want to hear from you

**Important information**

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified **AV2** under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.

**How to apply**
- Cover letter outlining your experience and interest in the position
- Current resume
- A separate document addressing the key selection criteria from the position description

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