Patient Accounts Administrator

Patient Accounts Administrator

Permanent Full Time

Malvern location | Hybrid work options

Cabrini benefits:

• Salary Packaging up to $18,850 per year tax free to increase your take-home pay
• 13% superannuation and 17.5% annual leave loading
• Flexibility with hybrid working arrangements
• Staff benefits including retail offers, discounted hospital services and savings on eligible private health fund services
• Located close to public transport with Myki discount on offer

How you will make an impact behind the scenes

At Cabrini, every team member plays a vital role in delivering outstanding patient care – including our Finance team. We're on the lookout for a dedicated and detail-focused Patient Accounts Administrator to join our experienced and supportive team.

In this role, you'll help ensure timely follow-up of claims for services provided at Cabrini – including Medicare, DVA , TAC, and WorkCover. Your work helps patients focus on what matters most: their health.

What your day will look like:

• Following up on unpaid accounts with patients, Medicare, DVA, TAC, WorkCover, and other third-party providers
• Investigating and resolving Medicare rejections
• Assisting patients and their families with account-related queries (via phone and email)
• Supporting the wider team by learning additional roles to provide cover when needed
• Maintaining strong connections between the Patient Accounts team and other departments
• Ensuring every interaction reflects the high standard of care Cabrini is known for

About You:

You're a people-focused professional who thrives in a collaborative environment and takes pride in delivering excellent service. You're also:

• Experienced in accounts receivable, ideally within a private healthcare, medical, or health insurance setting
• Confident with medical claiming processes and collections
• Familiar with systems such as WebPas and Pracsoft
• Meticulous when it comes to detail
• Comfortable working both independently and as part of a close-knit team

Why Join Cabrini?

We offer meaningful work, a supportive environment, and the flexibility to balance your professional and personal life. You'll be part of a team that values collaboration, growth, and genuine care – for both patients and staff.

Enquiries should be directed to: Arlene Jeffery, Recruitment Advisor

Does this sound like your new role? Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.

Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities. Inclusion is core to our mission.

As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Working for Cabrini

Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne's southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.

There is something special about Cabrini Health. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.

Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.

Our values: Compassion - Integrity - Courage - Respect

MANDATORY FOR ALL NEW STAFF TO CABRINI

Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for annual Influenza plus a Working with Children Check (WWCC) may also be requested. Vaccination for COVID-19 is highly recommended.