Patient Services Administrator

Patient Services Administrator

Full or Part Time ongoing position

Cabrini Malvern location

Join a Team That Keeps Healthcare Moving Behind the Scenes

At Cabrini Health, our Patient Services team plays a vital role in delivering exceptional service - working behind the scenes to ensure every detail of a patient's health journey is captured, managed, and protected with precision.

If you're passionate about detail, data integrity, and making a meaningful impact in healthcare - this is where your skills can truly shine.

About the role

Cabrini Health is seeking an Administration Clerk to join our vibrant Patient Services team - primarily based at Cabrini Malvern. We have a permanent full or part time (minimum 3 days per week) position available. Our department operates between 6AM-9PM Monday-Sunday so flexibility to cover a range of shifts is essential.

Key responsibilities will include:

• Processing patient registration information ensuring timely and accurate entry in WebPAS
• Organising patients' financial files and other forms/labels with medical records in preparation for admission/surgery lists
• Conducting pre-admission telephone calls to patients within 48 hours of hospital admission to clarify personal details and advise any out-of-pocket expenses
• Compiling information packs for patients, including relevant health fund and other information specific to each patient
• Preparing information for patients upon discharge and collecting any outstanding payments relating to their stay

Key requirements of the role

• Certificate IV in Hospital Administration or Business Administration (desirable but not mandatory)
• Previous experience working with medical records or familiarity with medical terminology is a bonus, but not essential
• A true team player - collaborative, dependable, and equally capable of working independently when required
• A passion for delivering exceptional customer service, with a friendly, patient-focused approach
• Strong communication and interpersonal skills, with a positive attitude that builds rapport across teams
• Excellent organisational skills, with the ability to prioritise tasks and adapt when needed
• A keen eye for detail and accuracy, ensuring every task is completed to a high standard
• Solid numeracy and literacy skills to support administrative efficiency

Enquiries should be directed to: Julie Oliver, Manager Operational Performance –

Does this sound like your new role? Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.

Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities. Inclusion is core to our mission.

As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Working for Cabrini

Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne's southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.

There is something special about Cabrini Health. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.

Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.

Our values: Compassion - Integrity - Courage - Respect

MANDATORY FOR ALL NEW STAFF TO CABRINI

Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for annual Influenza plus a Working with Children Check (WWCC) may also be requested. Vaccination for COVID-19 is highly recommended.