Patient Advocate/Medical Receptionist

1 day ago

East Perth, Western Australia Next Practice East Perth Full time $60,000 - $80,000 per year

Next Practice East Perth is looking for a Patient Advocate (Medical Receptionist) of exceptional quality. Someone who is invested in going above and beyond, delivering emotionally intelligent customer service and patient care that aligns with our culture and values of creating centres of excellence.

The patient advocate's core purpose is to efficiently and effectively perform administrative tasks within the clinic. It's a hands-on role and essential to the successful running of the practice, particularly as it is one of the first point of contact for patients and visitors. Providing an optimal patient experience and the smooth operation of the Next Practice concept is essential.

Patient advocates have a key responsibility to support the patient and the clinicians; the primary shared focus is to ensure that each patient receives seamless and supportive care with a focus on health outcomes.

Employment Type

  • Full-time/Part Time (Initial casual employment with conversion to permanent position)

Key Responsibilities

  • Working as part of a team with the Practice Manager, you will ensure provision of exceptional support services to medical providers, nurses and patients.
  • Access, co-ordinate and manage patient medical records with utmost confidentiality.
  • Responding to telephone calls, patient triage and booking patient appointments.
  • Ensuring patients feel welcome, offer assistance when required and ensure they feel valued.
  • Identify, record and process billing and fee payment instructions.
  • Document scanning, managing communication channels including emails and general administrative tasks.

Skills and experience

  • Prior experience as a Medical Receptionist preferably in a health care facility.
  • Excellent communication, customer service, organisational and interpersonal skills.
  • Proficiency and familiarity with medical software and IT systems including Microsoft Office/Excel.
  • A friendly, professional and a patient-focused approach.

Benefits

  • A supportive and rewarding work environment.
  • Competitive remuneration.
  • Opportunities for professional development and career progression.
  • Flexible working arrangements.
About Next Practice

Next Practice has a passion for innovation, reimagining the patient, GP, and clinic experience. We are transforming our clinic within the brand new Shoppe on Langley precinct in East Perth, into a state-of-the-art health beacon for the local community and creating a new kind of care for the future.

We've designed and created a bespoke medical centre with a deep understanding of healthcare settings and tailored to provide private spaces for consultations and examinations where patients feel comfortable, and their concerns addressed in a satisfactory manner.

How to apply

Please click the 'Apply' button or contact Tanya Dsouza at

Only shortlisted applicants will be contacted.

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