Student Services Officer

1 week ago

Perth, Australia Curtin University of Technology Full time

Permanent Full-Time Position
- Salary G04 $71,664 - $75,313
- Ongoing training & development

**Job Reference**: 1112228

About the Centre of Enabling Pathways

Aspiration, Inclusion and Opportunity - Providing Access to Higher Education

The flagship program for the Centre of Enabling Pathways is the UniReady Enabling Program. The UniReady Program is an open-access pathway that provides an alternate eligibility pathway to university for students who successfully complete the program. Students who come via this pathway do not have entry qualifications and come with a range of educational backgrounds. The program is also delivered via OUA and UniReady in Schools to over 3000 students a year. The course is offered online and internal and is one semester long when studied full-time. It runs over 2 semesters and includes a small summer course. OUA is run over 4 study periods and UniReady in Schools run individual course deliveries as required.

**Your new role**

**A day in this role may involve, but would not be limited to**:

- Refer complex enquiries regarding alternative pathway options for applicants who do not meet automatic admission criteria to the central admissions area.
- Maintain accurate records in the customer relationship management system (CRM) and student management system.
- Provide advice and support to students to manage their own offer, enrolment and class registration using student self-management facilities.

**You will ideally have**:

- Strong commitment to customer service and helping individuals achieve their educational goals.
- A personable and friendly disposition, with demonstrated experience in delivering high quality customer service.
- Great organisational skills and attention to detail.
- Accuracy in data entry, information retrieval and excellent computer skills.
- No reservations about being part of a supportive team which thrives on meeting goals and deadlines.

**Criteria**
- Working With Children Check (or willing to obtain)
- Experience in student-related customer services or similar

**To learn more about this opportunity, please contact Kelly Nowak on 08 9266 2507**

**About us**
We are an energetic, dedicated team of academics and professionals working together to provide global solutions through quality graduates and innovative research. Curtin is a welcoming space where integrity, respect for one another, courage, excellence, and impact are essential to everyday life. Situated on Whadjuk Nyungar Country, our vibrant campus includes an art gallery, gym, childcare and medical centre, and endless food options including a supermarket.

We encourage a progressive and diverse workplace, offering generous superannuation and salary packaging benefits. We are committed to looking after our employees by promoting health and wellbeing, work flexibility, and personal development opportunities.

**Join us**

Please provide a cover letter, and your CV to allow us to assess your suitability for this role.

**Applications close**: 7th of September 11.59am AWEST

As this is a continuing (permanent) role, you will require permanent work rights in Australia to be considered.
- Only in limited situations will visa sponsorship situations be considered._

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