Student and Academic Services Officer

We are seeking a motivated and detail-oriented Student and Academic Services Officer to join our Student and Academic Services team. This role provides essential administrative and student-facing support. You will play a key role in ensuring that students receive high quality experience across their learning journey at ECC.

This is an excellent opportunity for someone who thrives in a fast-paced, student-centred environment and is passionate about supporting students.

Key Responsibilities

In this role, you will:

• Provide frontline student support at reception, responding to enquiries via phone, email, and in-person.
• Coordinate enrolment and re-enrolment processes, including variations, deferrals, withdrawals, and Confirmation of Enrolments (CoEs).
• Support student progression and completion processes, including results processing, appeals, awards, and graduation coordination.
• Assist with academic operations, including timetabling, examinations, moderation, and support to academic and student committees.
• Maintain accurate student records and support regulatory reporting requirements.
• Support orientation, graduation, and student experience activities to enhance engagement and transition to university.
• Assist with data management, quality assurance, and survey administration.
• Contribute to the development of strong relationships with academic staff, students, and key stakeholders.
• Perform other duties as required to support the smooth operation of student and academic services.

Essential:

• Strong organisational skills with the ability to manage multiple tasks, meet deadlines, and balance competing priorities.
• Excellent attention to detail, proofreading, and data accuracy skills.
• Strong interpersonal skills with the ability to relate well to students and colleagues.
• Problem-solving skills with the ability to resolve routine issues independently.
• Demonstrated IT literacy, including working with student information systems, databases, or CRM systems.
• Excellent written and verbal communication skills.
• A strong sense of responsibility and commitment to supporting student success.

Desirable:

• A tertiary qualification (degree or equivalent).
• Previous experience in the higher education sector, ideally in a student services or academic administration role.

Location: ECU Joondalup Campus, Western Australia.

Division: University Partnerships Australasia (Navitas Group).

Reports to: Student and Academic Services Manager.

Work type: Full-time, ongoing (Monday–Friday).

What we can offer

• We offer careers across our global operations.
• We recognise and reward.
• We understand the importance of showing appreciation.
• We understand the importance of showing appreciation.
• We care for you. We offer a range of employee benefits, support to help you be your best to help us all thrive.
• Navitas is where work has meaning. Our impact is far-reaching – we create lasting legacies for students and communities.
• Access to LinkedIn Learning for your development.

Diversity Equity and Inclusion

At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.

We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.

How to Apply

Applicants are assessed upon receipt, so you are encouraged to apply now. If you are passionate about supporting students in their academic journey and have the skills to deliver high quality service and administration, we'd love to hear from you Please submit your application (resume and cover letter) through the Navitas careers/SmartRecruiter portal.

All applicants must have full working rights within Australia to be considered. Successful candidates depending on their role may be, required to provide a National Police Check.