Student Services Officer

Posted: 05/05/2025
- Closing Date: 31/05/2025
- Salary: $70,000.00 - $75,000.00
- Job Type: Permanent - Full Time
- Location: Perth
- Job Category: Higher Education - Student Services

As our Student Services Officer, you’ll be the first point of contact for our diverse student body (both online and on-campus) and play a central role in enhancing their experience from orientation through to their graduation.

This is more than just a support role, it’s the heart of our student community. You’ll be able to mould the student experience by providing frontline support and fostering a welcoming and inclusive environment. Whether it’s providing pastoral care, or connecting students to vital resources, your work will directly impact our student’s success

**What you'll do**
- Be the face of the Perth campus by welcoming students, visitors, and stakeholders at our reception desk.
- Coordinate orientation events, engagement workshops, and speaker sessions for both on-campus and online students.
- Provide empathetic pastoral care, especially to international students adjusting to a new culture or struggling with wellbeing.
- Collaborate across departments including admissions, academics, and marketing to ensure smooth student administration.
- Support at-risk students through tracking and proactive check-ins in coordination with the Student Success Manager.
- Maintain accurate records and ensure compliance with institutional and visa-related policies.
- Provide support with work rights, scheduling information sessions and student resource access.
- Manage reception and general administrative duties and assist other teams as needed.
- Work with our national Student Support team to ensure students are receiving a consistent and high quality experience at all of our campuses and online.

**Desired Skills and Experience**:
**What you'll need to bring**
- A student first approach that is warm, supportive, and culturally sensitive
- Curiosity, resilience, and a passion for helping others succeed.
- A proactive self-learner who is detail-oriented, thrives under pressure and enjoys the challenge of ad-hoc tasks.
- Strong work ethic and a desire to grow both professionally and personally - for the right person this role has the opportunity to grow into a team leadership role.

**Experience & Skills**
- **Minimum** 2 years in student services or a client-facing role
- Demonstrated experience supporting international students in Australia will be highly regarded as well as experience supporting online students.
- Strong organisational and time-management skills
- Exceptional verbal and written communication—able to confidently engage students, team members and higher level staff with ease.
- Tech-savvy with proficiency in Microsoft Office and student management systems (we currently use Moodle, but experience with other learning systems will be helpful)
- Comfortable working independently and as part of a cross-functional team.
- Creative & Pro-active - willing to try new things to engage and support students and not afraid to fail and try again

**About EIT**

The Engineering Institute of Technology (EIT) is one of the only institutes in the world specialising in engineering education and training. We deliver industry driven professional certificates and accredited Diplomas, Advanced Diplomas, Undergraduate Certificates, Graduate Certificates, Bachelor Degrees, Master Degrees and a Doctor of Engineering to both domestic and international students via our unique online and on-campus delivery methodology.

With offices in Australia, UK, USA, and South Africa and an ever-growing portfolio of courses, we are experiencing an exciting period of rapid growth and continued development. Our head office is located in West Perth close to multiple public transport alternatives and at walking distance from great cafes. We also have campuses in Melbourne and Brisbane, with further expansion plans into other exciting locations.

**Why Join Us?**

**Work-Life Balance**: We understand that life can be hectic, and we want to ensure that you have the flexibility you need to thrive both personally and professionally. To help with this balance, we offer 4 days of study leave so you can thrive in your career and with your education.

**Professional Growth**: As an educational institution, we believe in the power of lifelong learning. You'll have abundant opportunities to enhance your skills and knowledge through seminars, workshops, and various professional development initiatives.

**Employee Wellbeing**: Your wellbeing matters to us. That's why we provide access to confidential counselling services through our Employee Assistance Program. We also make sure you’re in safe hands while you’re at work, with our leadership team currently undertaking mental health first aid training.

**Inclusive Culture**: At EIT, diversity, equity, and inclusion (DE&I) aren't just buzzwords - they're integral to who we are. We're proud to be registered with the 'Wel