Student and Academic Services Officer

4 days ago

Perth, Australia Navitas Full time

We are seeking a motivated and detail-oriented **Student and Academic Services Officer** to join our Student and Academic Services team. This role provides essential administrative and student-facing support. You will play a key role in ensuring that students receive high quality experience across their learning journey at ECC.

This is an excellent opportunity for someone who thrives in a fast-paced, student-centred environment and is passionate about supporting students.

**Key Responsibilities**

In this role, you will:

- Coordinate **enrolment and re-enrolment processes**, including variations, deferrals, withdrawals, and Confirmation of Enrolments (CoEs).
- Support **student progression and completion processes**, including results processing, appeals, awards, and graduation coordination.
- Assist with **academic operations**, including timetabling, examinations, moderation, and support to academic and student committees.
- Maintain **accurate student records**and support regulatory reporting requirements.
- Support **orientation, graduation, and student experience activities** to enhance engagement and transition to university.
- Assist with **data management, quality assurance, and survey administration**.
- Contribute to the development of **strong relationships** with academic staff, students, and key stakeholders.
- Perform other duties as required to support the smooth operation of student and academic services.

**Qualifications**:
**Essential**:

- Strong organisational skills with the ability to manage multiple tasks, meet deadlines, and balance competing priorities.
- Excellent attention to detail, proofreading, and data accuracy skills.
- Strong interpersonal skills with the ability to relate well to students and colleagues.
- Problem-solving skills with the ability to resolve routine issues independently.
- Demonstrated IT literacy, including working with student information systems, databases, or CRM systems.
- Excellent written and verbal communication skills.
- A strong sense of responsibility and commitment to supporting student success.

**Desirable**:

- A tertiary qualification (degree or equivalent).
- Previous experience in the higher education sector, ideally in a student services or academic administration role.

**Additional Information**:
**Location**: ECU Joondalup Campus, Western Australia.

**Division**: University Partnerships Australasia (Navitas Group).

**Reports to**: Student and Academic Services Manager.

**Work type**: Full-time, ongoing (Monday-Friday).

**What we can offer**
- We offer careers across our global operations.
- We recognise and reward.
- We understand the importance of showing appreciation.
- We understand the importance of showing appreciation.
- We care for you. We offer a range of employee benefits, support to help you be your best to help us all thrive.
- Navitas is where work has meaning. Our impact is far-reaching - we create lasting legacies for students and communities.
- Access to LinkedIn Learning for your development.

**Diversity Equity and Inclusion**

At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff - no matter where they are from or who they are - feel safe, supported, and given opportunities to thrive.

**How to Apply

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