Student Records Officer

2 weeks ago

Perth, Australia Kaplan Full time

**26 days’ annual leave including 1 for your birthday, 13 weeks’ parental leave**:

- **One of Australia’s highest-quality and most trusted institutes of higher education**:

- **Permanent full-time position located on the Perth campus**:

- **Flexible work arrangements, WFH and the Office**

**Role**

The Student Records Officer is responsible for all aspects of the campus specific database maintenance and liaison with the relevant stakeholders. They are to ensure that all financial and administrative information is recorded accurately and amended/altered when necessary.

**Responsibilities**
- Maintain and process data in the Student Management System including data collected from students at orientation and throughout their course
- Ensure student records are accurate and up to date
- Track expiry dates of visa and passport and follow up where necessary
- Liaise with the Finance department to ensure receipts to student invoices are correctly allocated
- Update student details in PRISMS, such as change of address details
- Ongoing liaison with Student Experience, Admissions & Finance
- Respond to student queries in a clear, timely and professional manner
- Produce relevant student documentation as required, such as interim transcripts
- Assist with student reports and information as directed by the Campus Manager and/or Registrar
- Compliance with all company policies and procedures, including WHS legislation requirements
- Ensure as far as is practicable that the workplace, under your control, is safe and without risks to health

**Requirements**:

- Minimum of 2 years’ experience in customer service/administration or office support roles (essential)
- Experience working with student management systems and databases (essential)
- Ability to plan, control, coordinate and manage activities with mínimal supervision
- Ability to facilitate and maintain key relationships with internal and external sources
- Proven experience in data entry with excellent attention to detail
- Ability to work in a high-volume environment
- Excellent verbal and written communication
- A motivated self-starter

**Kaplan Business School**

At Kaplan Business School, we are one of only eight self-accrediting institutes of higher education. We are recognised in Australia and globally as exemplars of international education, quality teaching, student support, employability, and academic integrity.

We deliver undergraduate and postgraduate courses in business, accounting, IT, marketing, management, tourism, entrepreneurship, health services, digital management, analytics, project management and leadership. Our flagship MBA program is Australia’s second largest in terms of student enrolments and among the most highly regarded.

We have a friendly and flexible team who cultivate a culture of innovative methods of teaching and learning across five Australian campuses as well as online.

LI-DF1

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