Student Support Officer

Key Responsibilities

Administration activities (including enrolments and management of student records). Ensure administration activities in both student administration and academic area ( the latter in consultation with the Training Manager):

- Effectively retain all data accurately and in accordance with approved policies and procedures
- Facilitate compliance policies and procedures in all matters relating to services to students
- Facilitate compliance with all government and other regulatory bodies

Enrolment activities to ensure that the Student Service Officer:

- Liaise with the IT department in relation to timetable, units and additional staffing during intakes.
- Provides appropriate training for academic administration staff so that they can provide directional and general information to other staff and students in the context of student enrolment processes.
- Liaises with partner provider in relations to student enrolments and re-enrolments
- Ensures that documents and records are accurate, completed and filed in an appropriate and timely manner
- Ensures that the academic administration staff provide accurate, timely and comprehensive information and advice in relation to enrolment, course requirements, credit transfers and general administrate queries.
- Monitor the student course progress, and whenever required processing the deferment, cancelation, suspension or extension of enrolment.
- Student data input in aXcelerate and update the status in PRISM
- Assist IT team in managing student data in aXcelerate

Service streams (including Orientation, student welfare; counselling; coordination and management of students’ functions and events; student support services). Ensure provision of high quality services that:

- Present accessible, accurate, timely and comprehensive information advice to students
- Supports students at risk and other students with particular welfare, counselling, and other issues which need addressing

Policy and Strategic Planning student engagement:

- Identify, assess and inform training manager, director of studies and Student Service Officer on issues that affect the organisation in terms of student experience, student services and student enrolments
- Assist the CEO in developing policies and strategies, and implementing them to enhance the student experience and student services

Student Experience
- 1st Year student transition programs
- Student support programs such as Buddying, Mentoring and Study Assist programs
- Student experience monitoring and enhancing
- Graduate destination satisfaction for students
- Alumni formation, development and utilisation
- Involving industry and developing networking activities for students and graduates
- International Student Survey using a comprehensive, integrated and coordinated approach
- Utilize and coordinate a holistic approach to student engagement and work closely with other divisions and departments in the planning, development, implementation and evaluation of the programs; support and activities
- Manage programs that are inclusive of all student diversities including culture, skills and preparedness for higher education studies.

Leadership in student services department, ensure provision of high quality services in the following

areas/functions:

- Enrolments and student records services
- Student experience and engagement
- Student welfare and counselling services
- Student recreational services
- Student support services (accommodation, airport pickup; buddying, mentoring, study support etc.)
- Help desk services (reception, some accounts support etc.)
- Being in charge of the day to day operational matters of the Department

Ongoing learning and self-development:

- Attendance at relevant training courses and complete self-development activities

Managing and developing staff members:

- Provide direction, guidance and support to staff
- Delegation of appropriate level of authority
- Ongoing training (internal and external)
- Developing, implementing and delivering student administrative workshops and other programs to clients
- Manage and monitor staff performance against the assigned measures.

Positional Qualifications, Attributes and Skills:

- Completion of Tertiary qualification
- Experience in student services in an educational environment
- Experience with enhancing student engagement/experience in an educational environment
- Excellent communication skills both oral and written
- Appreciation of cultural awareness and issues relating to diverse cultural background of the student body
- Customer focus with a passion to assist students
- Ability to multi-task in a fast paced environment

**Job Types**: Full-time, Internship, Permanent

Pay: $60,000.00 per year

Schedule:

- 8 hour shift

**Education**:

- Advanced Diploma / Associate Degree (preferred)

Work Location: In person