Administrator Receptionist

It's fun to work at a company where people truly believe in what they are doing

**Job Description**:
The Administrator Receptionist is responsible for the efficient administration of the Australia business. This includes but is not limited to the processing of orders and audio from clients, maintaining the integrity of data across a variety of platforms, facilitating the fulfilment and delivery of services as per Epiq’s contractual requirements and building client and employee relationships to ensure service of a consistently high quality. The Administrator Receptionist is also responsible for reception duties including answering phones in a prompt and courteous manner, meeting and greeting any clients and visitors and providing exceptional customer service.

KEY RESPONSIBILITIES/ACCOUNTABILITIES
- Processing and updating all contractual/transactional orders for transcript/monitoring within allocation into our Transcription Ordering and Production System.
- Prepare court reporting including transcription and audio quotes for clients as requested.
- Taking and processing deposit/balance payments from clients via our payment gateway
- Updating various teams on any order changes and court changes throughout the day.
- Answer the phone in a courteous, professional manner and assist callers as required, or transfer or refer them to a more appropriate person where necessary.
- Manage meeting room bookings in addition to setting up boardroom for meetings as directed. Offer and serve beverages to external guests as required.
- Ensure the Reception area and boardroom is maintained, neat and clean.
- Coordinate all maintenance works for reception and meeting room areas for lighting, fixture, audio visual equipment, window blinds, furniture, etc.
- Handle all incoming mails and courier packages, sort and distribute them each day to the designated area or employees' desks.
- Handle all outgoing mail to the post office and keep track of courier packages and maintain necessary records.
- Coordinate company stationery orders.
- Organise travel arrangements for staff members.
- Be an active First Aid and Fire Warden member for the Melbourne offices and undertake relevant training.
- Become a representative of the Linq social committee. Help organize and coordinate social activities and events for different regions.
- Become a local representative of the DEI committee. Help with the arrangement, promotion and facilitation of programs and initiatives.
- Coordinate the dispatch employee welcome packs across different locations in a timely manner.
- Support with the coordination of “culture” related events and initiatives, such as team building programs, staff training, learning events etc.
- Provide support to Administration Manager
- Other general administrative duties as may be required by the business.
- Foster and promote a safe and healthy work environment, maintaining safe work practices at all times, and to work within and comply with Company safety policies and procedures.

SKILLS / QUALIFICATIONS
- Attention to detail.
- Customer focused.
- Strong administration skills
- Ability to work in a team environment, flexibility and openness.
- High degree of familiarity with all workflow tools.
- Ability to identify continuous improvement and innovation opportunities in processes to improve effectiveness and efficiency.
- Ability to work under limited direction, including experience in planning, prioritising and organising work for self and others to achieve goals and deadlines.

EDUCATION
- High School Graduate

EXPERIENCE
- Minimum 1 year in administrative based role
- Client relationship experience

OTHER

Physical Demands
- None

Security Requirements
- Incumbent must be willing to undergo a security clearance to a minimum level of Baseline

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us