Collections Officer

4 days ago

Melbourne, Australia Mercedes-Benz Financial Services Australia Full time

**Aufgaben**:

- COLLECTIONS OFFICER- Accelerate your career with Mercedes-Benz Financial Services
- Challenge yourself with a steep learning curve, ability to work flexibly
- Join an exciting, high performing automotive financial services business

At Mercedes-Benz Financial Services Australia, we offer financial solutions and convenience that retailers and customers need—all at a great place to work. We strive to be the company of choice for all our customers’, from financing and insurance, through to a whole host of vehicle-related services.
- As part of the global Mercedes-Benz Mobility AG organisation, we are proud to be a driving force in the automotive sector. We are focused on the key global trends of our time: electrification, sustainability, digitalisation and artificial intelligence. We have a clear ambition:

- Best-in-class mobility services — customer-centric, seamless and flexible.
- We cannot achieve this ambition without dedicated, passionate employees. That is why we are on the hunt for a Collections Officer to join our collaborative team.
- What’s in it for you?
- We currently have an exciting opportunity for a Collections Officer to join our Collections & Financial Assistance team on a 2 year fixed-term contract at our Head Office in Mulgrave. This role is responsible for controlling the rate of delinquency and cost of risk within our business, including our New Zealand portfolio. If this sounds like the role you have been looking for, we would love to have you on board—we can make a difference together
- What you’ll do:
- Ensuring all bankruptcies/liquidations and AFCA processes are followed through and all registers kept updated
- Participate and support relevant team projects and meetings
- Maintaining a high-level of customer service via all contact points
- Manage a ledger of delinquent contracts with the intent to cure and reduce our overall NPL’

**Qualifikationen**:
The skills we are looking for:
To be successful in this role you will display dedication to delivering exceptional customer service. You will also have an excellent ability to negotiate, problem-solve, resolve conflict and work in a high paced environment. Knowledge of Bankruptcy/Liquidation requirements and legal procedures would be highly advantageous, along with an understanding of the Motor Vehicle Finance Industry.

About us as an employer
At Mercedes-Benz Financial Services, we believe our people make the difference. We proudly offer generous employee benefits, such as discounted car leasing and purchase options, on-site parking, gym, cafeteria and much more. We support our organisation with the opportunity to work flexibly with being in the office and working remotely from home.

We are proud to be recognised as a Workplace Gender Equality Employer of Choice and support a flexible and progressive work culture. Our passion for our people extends to Employee Recognition and Reward programs, as well as learning and development opportunities.

At Mercedes-Benz Financial Services Australia, we aim to facilitate improved business outcomes and achievement of business goals by embracing diversity and inclusion to ensure we are eliminating discrimination on the basis of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity.

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