Collections Officer

4 days ago

Melbourne, Australia Sharp & Carter Full time

Located in their Richmond office close to public transport
- 3 month temporary assignment
- Attractive hourly rate
- Located in their Richmond office close to public transport
- 3 month temporary assignment
- Attractive hourly rate

**Position Description**:
The role is specifically focused on timely collections. You will play a crucial role in contacting customers who have failed to pay their energy costs in a timely manner. The role will require accurate collection of outstanding payments from our customers.

Your responsibilities will include, but not be limited to:

- Following up on outstanding debt & overdue payments with customers efficiently and politely
- Account reconciliations
- Providing high level of customer support to provide a clear understanding of billings and adjustments
- Clearing back logs and resolving issues that may arise around work flow
- Establishing payment plans and arrangements with customers
- Maintaining positive relationships with internal and external stakeholders
- Complete business reporting requirements for both internal & external stakeholders

You will have prior experience in a similar collections based role, as well as the following skills and attributes:

- Impeccable communication skills, both verbal and written
- Energy background
- Confidence in making high volume calls on a daily basis
- Excellent problem solving and negotiation skills
- Exceptional organisational and time management skills with the ability to meet deadlines
- Possess an empathetic, resilient and positive can do nature

**Additional Benefits**:
You will get the opportunity to work in a growing and successful environment.
- Immediate start
- Attractive hourly rate dependent on experience
- Office located in Richmond close to public transport
- Opportunity to work within a great organisation

***
**To Apply**:

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