Collections Officer

3 days ago

Melbourne, Australia ScotPac Full time

Banking & Finance
Credit & Collections

We're on the look out for a Collections Officer to join our Melbourne team and help give our clients every chance of success.

This would be the ideal role for someone who has extensive experience in Debt Recovery and Collections calls, is customer service orientated and is looking for a change.

Our Purpose

We are on a big journey at ScotPac pushing the boundaries of SME lending. We started our journey over 30 years ago with a very relationship focused approach helping the SME market with their cashflow requirements. Customer relationships remains in our DNA.

We want to make it even easier for businesses to obtain the finances that they need to thrive and grow in today’s marketplace with disruptive experiences and products.

How you'll make an impact:
In this role, you will help protect ScotPac’s exposure by carrying out debt recovery, whilst simultaneously striving to give best possible service to our clients through effective collection calls, and the speedy and accurate response to queries.

What you'll do:

- Manage the Collections Activity on a portfolio of clients including issuing letters of demands
- Handle client account status and centralised debtor queries
- Coordinate the resolution of payment defaults and late payments
- Assisting in possible legal action against delinquent clients
- Manage risk by escalating to the Collections Manager any accounts where there are concerns as to the collectability
- Monitor and report on client arrears
- Assist the wider Shared Services team when required

What you’ll bring with you:

- Previous experience in customer services, debt recovery or collections
- Strong customer service skills with a customer centric mindset
- Excellent problem-solving skills with a solutions focused approach
- A positive can-do attitude with the ability to work autonomously & as part of a team
- Strong communication skills with a proven ability to build and maintain strong internal and external relationships
- Excellent organisational and time management skills
- Collaboration skills with ability to build good working relationships across customer base and the organisation
- Results driven mindset, with ability to take on personal challenge of driving and delivering business results and outcome

What We Bring:

- An opportunity to gain valuable experience with guidance and mentorship from leading industry experts
- We support all types of flexible working that allow you to balance your work, your life and your passions
- Wellness benefit centered around your physical, mental, financial and social health including a $299 allowance to spend on your health each year.
- Birthday leave
- Leave incentive policy
- Mental Health Relief Day
- Paid Parental Leave
- Collaborative and inclusive culture - everyone is friendly and happy to help
- Support of ongoing professional development and professional certifications
- Charity events with all donations doubled by the company
- 2 days volunteer leave per annum
- _

  • Collections Officers

    1 week ago

    Melbourne, Australia Chandler Macleod Full time

    **_Chandler Macleod are currently Seeking professional and skilled Collections Officers for a Permeant opportunity in Melbourne CBD _** - **_Collections Officer_**: - **_ Pay rate $57k + Super _**: - **_Role is based in Melbourne CBD_** **_ Overview of the role_** Due to continued growth, we are looking for experienced collectors to join teams across a...

  • Collections Officer

    6 days ago

    Melbourne, Victoria, Australia DB Talent Search Full time $60,000 - $80,000 per year

    Are you an experienced Collections Officer looking for a role that fits around your life?Our client is a boutique collections agency based in Melbourne. They help businesses recover what they're owed with professionalism, persistence, and respect. They are now seeking a motivatedCollections Officerto join their small, supportive team.About The RoleThis is a...

  • Collections Officer

    3 days ago

    Melbourne, Australia Trace Personnel Full time

    Manage your own portfolio - Flexible working arrangements - $55,000 - $65,000 plus superannuation - Want to join a Collections centre and work with an interesting porfolio of clients?_ - _ Our client is seeking a reliable and resilient Collections Officer to join their team in Melbourne. Reporting to the Team Leader, you'll be responsible for maximising our...

  • Collections Officer

    1 day ago

    Melbourne, Australia NOW Finance Full time

    As a NOW Finance Collections Officer, you are responsible for providing the best fit solution to customers with an overdue account. Terms of repayment are negotiated by understanding each individual customer’s circumstances and financial needs and leveraging your strong relationship-building skills. We’re a dynamic organisation driven to make a...

  • Collections Officer

    2 weeks ago

    Melbourne, Victoria, Australia Credit Collection Services Group Pty Ltd Full time $60,000 - $90,000 per year

    Are you a customer centric and driven collections individual with a passion for helping people? If so, keep reading—you might just be the collections superstar we've been searching for Who are we?CCSG is a full-service debt recovery agency incorporating contingent debt collections, legal services, investigations and debt purchase. Our goal is to create a...

  • Collections Officer

    2 weeks ago

    Melbourne, Australia NOW Finance Full time

    NOW Finance is an Australian-owned, specialist provider of personal loans to customers looking for a fee-free, value-for-money finance solution. Join our fantastic Collections Team and start your finance journey by building a career in a rapidly growing fintech. As a NOW Finance Collections Officer, you will be responsible for liaising with our valued...

  • Collections Officer

    1 week ago

    Melbourne, Australia NOW Finance Full time

    Join our fantastic in-house Late-Stage Collections Team at NOW Finance! NOW Finance is an Australian-owned, specialist provider of personal loans to customers looking for a fee-free, value-for-money finance solution. As a NOW Finance Late-Stage Collections Officer, you will play a pivotal role in liaising with our valued customers, providing excellent...

  • Collections Officer

    1 week ago

    Melbourne, Australia NOW Finance Full time

    We’re a passionate organisation driven to make a difference. At NOW Finance we believe in the personal touch, providing personalised financial solutions, tailored to the individual needs of our customers, along with timely and personal support. NOW Finance is a place where you can achieve your personal best and be part of our strong service and teamwork...

  • Collections Officer

    1 week ago

    Melbourne, Australia Robert Half Full time

    Immediate start for an experienced Collections Officer to work for a large, well respected health organisation based in the Inner East. **The Company** Robert Half is currently recruiting for an experienced Collections Officer to start at short notice on a 2-month temporary contract. Our client is a respected employer of choice in the health sector and...

  • Collections Officer

    1 week ago

    Melbourne City Centre, Australia HAYS Full time

    Collections Officer job for an energy company based in Melbourne CBD **Your new company** This well-established energy company is looking for a collections officer to join them on a temporary basis. It is a full-time contract to help the finance team with additional workload. **Your new role** On a day-to-day basis you will be responsible for: - Being...