Relationship Manager

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

We attract and nurture local talent from all over the world, ensuring our people are both deeply attuned to regional needs but also bring a global mindset to help clients, communities and nations move forward. Our culture is fuelled by men and women with the passion to push beyond borders and boundaries, and the wisdom and courage to do what’s right.

Citi Commercial Bank (CCB) business aspires to be the bank of choice for internationally-oriented, mid-sized companies within Citi’s footprint. CCB serves clients with sales between $75MM and $1Bn within target industries that value Citi’s distinctive global network and product capabilities. CCB’s aim is to act as a trusted thought partner to support our clients’ growth by providing access to the full suite of banking solutions - including lending, trade, cash management, FX and advisory services.

CCB embodies our unique purpose as the global bank of choice for mid-sized companies who see us as trusted thought partners that bring simplicity in an increasingly complex world, client-centric solutions for long-term growth and pave the way for them to reach across borders and achieve their global vision.

As a Senior Relationship Manager, you will ensure that our clients have a remarkable experience with unparalleled service day after day. You’ll be the face, voice and protector of our Citi Commercial Bank (CCB) business, rallying our teams to build successful relationships. At the same time, you will act as the sponsor who makes sure these relationships are sound, credit-qualified and meet our high standards.

**Key responsibilities will include**:

- Actively calling on clients to deepen relationships and proactively owning, responding to and anticipating any future needs, challenges or risks.
- Identifying and onboarding new to bank clients that would benefit from CCB’s global footprint and product capabilities.
- Ensuring that all activities are carried out to the highest ethical standard.
- Being future-focused in thinking and planning ahead for ways Citi can differentiate itself from competitors.
- Leveraging the expertise and capabilities of other Citi businesses to better achieve mutual business goals together.
- Keeping connected with influencers, industry associations, thought leaders and senior business contacts to expand their industry knowledge and deepen CCB’s relationship with these partners.
- Generously devoting time to mentoring and developing junior talent on how to provide sound solutions for clients.
- Structuring deals that balance risk and reward, so teams’ incentives align with acting in the clients’ interests.
- Driving innovation on the solutions we provide clients and further developing our business where necessary and appropriate.
- Execution of strategic initiatives launched centrally at all levels
- Ensures compliance with regulatory requirements and Citi's policies / guidelines at all time

**Key skills and experiences required**:

- Minimum of 5 years in a senior relationship or business development role.
- A deep understanding of their role as a key builder and protector of the strong CCB culture that enables our teams to deliver remarkable experiences to clients.
- A high level of expertise on credit products and process as well as a track record of providing sound credit judgment and compelling proposals to secure buy-in.
- An optimistic and proactive approach to finding new opportunities for clients, looking beyond immediate business silos and geographic borders.
- Strong financial and analytic skills, and the resilience to quickly adapt priorities based on the latest data insights.
- Ability to embrace new technology and understand the role digital plays in the experience we deliver for our clients.
- Ability to coordinate multi-functional teams to provide an exceptional client experience.
- Excellent interpersonal, communication and influencing skills (e.g. negotiation, consultative skills, leadership)
- Ability to work under pressure while making sound decisions
- Highly focused, able to rapidly identify key priorities, clearly communicate the priorities

**Qualifications**:

- University degree or higher (MA or MBA beneficial).
- Previous coursework or experience in Finance, Accounting, and Economics.

When you work at Citi, you will be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenu