Relationship Manager

**5 weeks annual leave + other amazing benefits**:

- **Genuine Career Development opportunities**:

- **Melbourne based role (WFH Monday and Fridays)**

**About Us**
At Sportsbet, we’re all about bringing excitement to life for our 2 million customers. As part of the global Flutter Group, we’re a tight-knit team of 1,300 in Melbourne, Sydney, and Darwin, passionate about challenging the status quo. We’re proud to be recognized as one of LinkedIn’s Top 25 Companies and one of the Top 10 Workplaces for Women.
We’re an inclusive employer who celebrates diversity and is committed to helping you thrive. Whether you’re looking for flexibility, career growth, or a supportive environment, we’re here to help you succeed.

**Committed To Responsible Gambling**
Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools.
We’re proud to be the leaders in responsible gambling in our industry, not just locally, but globally.

**About The Role**
The Highly Engaged Team is a customer facing team that builds lasting relationships with our customers through experiences and brings the best of Sportsbet to them.
Reporting into the Team Lead, you will provide outstanding service to our most valued customers. You will do this by establishing and supporting the relationship and management of an allocated group of customers and ensuring their satisfaction by providing tailored offerings to meet their needs.
Check out this video and hear directly from our Head of Relationship Management on what it means to work in the Highly Engaged team

**Day to day you will**:

- Act as the primary point of contact for Sportsbet customers and manage any issues or enquiries that come through.
- Work with internal teams to resolve in a timely manner such as our Safer Gambling and Risk & Trading teams.
- Host and ensure customers have a superior experience at sporting and general events like our corporate box at the MCG or during Spring Racing Carnival.
- Maintain records of all communication and customer insights within CRM (Salesforce) for customisation and relationship building.
- Amplify marketing campaigns through outbound calling and other available channels to promote our commitment to sustainability and safer gambling (deposit limits etc).
- Meet and exceed performance metrics, including customer satisfaction scores, response times and product promotion targets.

The Relationship Managers within the Highly Engaged Team at Sportsbet adopt a flexible working week policy based on customer requirements to ensure a great work-life balance. Every 2-3 months, there will be a requirement for weekend work and late-night shifts (10am - 6pm) over a rotating roster, however most weeks will be Monday to Friday 9am - 5pm with the occasional hosting on a Friday or Saturday night._ We offer a hybrid working model with 3 days in the office._

**Why You’ll Love Working Here**
Along with a competitive salary and generous performance-based bonus, here’s some of our other benefits:

- 25 days annual leave
- Genuine flexible working policy
- $1050 work-from-home allowance to set up your home office
- Access to our Employee Assistance Program and a Circle In membership
- Access to outstanding career development programs, including expert-led internal training and external learning opportunities
- Weekly concierge service including free massages, facials and nail appointments - all onsite
- Free coffee, daily fresh fruit, breakfast provisions and Kombucha on tap in the office
- Weekly rotating socials, from Thursday drinks to coffee carts and fun team events
- End of trip facilities with onsite table tennis and pool tables
- Generous parental leave and return-to-work benefits
- Hack Days: Participate in our hack days, where creativity and collaboration lead to exciting new ideas and projects.

**What’s the Green Tick Feeling?