Operations Assistant and Customer Support

**Position Description: Operations Assistant and Customer Support**

**About Us**

We are a rapidly expanding company with a dynamic and supportive workplace culture. Our team thrives on innovation, collaboration, and delivering exceptional customer experiences. Join us to be part of a vibrant environment where your skills and creativity make a difference.

**Position Overview**

We are seeking a motivated and proactive **Operations Assistant and Customer Support** professional to join our team. The primary role is to assist the Operations Manager in ensuring smooth day-to-day operations, with a secondary role of providing excellent customer service by answering phones in our customer support team. This position is ideal for a problem-solver who thrives in a fast-paced, growth-oriented environment.

**Key Responsibilities**
- **Operations Support**:

- Assist the Operations Manager with administrative tasks, data management, and process optimization.
- Utilize advanced Microsoft Word and Excel skills to create reports, track metrics, and streamline workflows.
- Leverage advanced Salesforce skills to manage customer data, generate insights, and support operational initiatives.
- Identify and implement creative solutions to operational challenges, thinking outside the box to enhance efficiency.
- **Customer Support**:

- Answer incoming customer calls promptly and professionally, addressing inquiries and resolving issues.
- Provide exceptional customer service, ensuring a positive experience for every caller.
- Document customer interactions in Salesforce to maintain accurate records.
- **General Duties**:

- Demonstrate initiative and self-motivation in managing tasks and prioritizing workloads.
- Collaborate with team members to support company growth and maintain a positive workplace culture.
- Adapt to evolving priorities in a rapidly expanding organization.

**Required Skills and Qualifications**
- **Technical Skills**:

- Advanced proficiency in Microsoft Word and Excel (e.g., creating complex documents, pivot tables, macros, etc.).
- Advanced knowledge of Salesforce, including data management, reporting, and customization.
- **Customer Service Experience**:

- Proven experience interacting with customers directly, preferably in a customer support environment.
- Strong communication skills, with the ability to handle inquiries professionally and empathetically.
- **Personal Attributes**:

- Ability to think independently, solve problems creatively, and take initiative.
- Highly motivated with a proactive approach to work.
- Capacity to think outside the box and adapt to a fast-paced, dynamic environment.
- **Work Environment Fit**:

- Thrives in a rapidly expanding company with evolving priorities.
- Contributes to a positive, collaborative, and innovative workplace culture.

**Why Join Us?**
- Be part of a fast-growing company with opportunities for professional development.
- Work in a supportive and dynamic team environment that values creativity and initiative.
- Make a meaningful impact by supporting operations and delivering exceptional customer experiences.

**How to Apply**

Please submit your resume and a cover letter detailing your relevant experience. We look forward to welcoming a motivated and skilled professional to our team

Pay: $38.00 - $43.00 per hour

Expected hours: 40 per week

Schedule:

- Day shift

**Experience**:

- Salesforce: 3 years (required)
- call centre: 3 years (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 01/07/2025