Customer Support Operator

11 hours ago

Southport Queensland, Australia Safe Financial Group Full time $45,000 - $65,000 per year
Join One of Australia's Leading Finance Companies

Are you ready to launch your career in finance and make a genuine impact helping Australians achieve their financial goals?

At Safe Financial Group, we've been helping clients nationwide for over 20 years with personal, business, and vehicle finance solutions. We're proud to be one of Australia's top-rated finance companies — with thousands of 5-star TrustPilot reviews from satisfied clients who've experienced the Safe difference.

Check out our TrustPilot reviews -


About the Opportunity

We're on the lookout for an enthusiastic and motivated Customer Support Operator to join our Southport team — with a clear development pathway into our Client Solutions Department.

You'll start by learning the ropes alongside our experienced operators and Client Solution Specialists, gaining hands-on training in our systems, products, and processes. Once you've mastered the foundations, you'll transition into a Client Solutions Specialist role, where you'll take on more responsibility and play a key part in helping clients find the right financial solutions.


What You'll Do

In your initial role as a Customer Support Operator, you'll:

  • Handle incoming client enquiries via phone, email, and our online portal.
  • Assist clients with repayments, account updates, and general queries.
  • Follow up on overdue accounts and maintain accurate client records.
  • Manage multiple inboxes and provide support across departments.

As you grow into the Client Solutions Specialist role, you'll:

  • Consult with clients to assess their financial situation.
  • Recommend tailored debt management or loan solutions.
  • Prepare proposals and ensure compliance requirements are met.
  • Deliver empathetic, outcome-focused support to help clients regain control of their finances.

About You

You're someone who thrives in a supportive, fast-paced environment and takes pride in doing meaningful work.

You'll bring:

  • A positive attitude, reliability, and a genuine desire to help others.
  • Excellent communication skills — confident on the phone and professional in writing.
  • Strong attention to detail and multitasking ability.
  • Comfort with computer systems and digital tools.
  • A quick-learning mindset and eagerness to grow within the business.
  • A calm, patient approach to problem-solving.

Experience in finance, customer service, or debt management will be highly regarded — especially if you've worked in:

  • Finance Broking / Credit Approvals
  • Debt Agreements (Informal or Part IX)
  • Insolvency or Hardship Solutions
  • Debt Collections

But if you bring drive, professionalism, and a "can-do" attitude, we'll teach you the rest


Why You'll Love Working With Us
  • No weekend or night shifts — enjoy a great work-life balance.
  • Free EMF Gym membership and free on-site parking.
  • Be part of a close-knit team of around 20 passionate professionals.
  • A modern, friendly, and energetic Southport office environment.
  • Clear career progression — with structured training and mentoring to help you grow.
  • Regular team-building events and a workplace culture that celebrates success.

This is your chance to build a long-term career in finance — not just a job. We'll support you every step of the way as you develop into a confident, capable Client Solutions Specialist.


How to Apply

If this sounds like the opportunity you've been waiting for, we'd love to hear from you

Please submit:

  • Your CV, and
  • A cover letter telling us why you're a great fit and how you see yourself growing in this role.

Note: Successful candidates will complete a Police Check and Psychometric Testing.

We can't wait to welcome you to the Safe Financial family — where your career in finance truly begins.

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