Customer Support Operator

9 hours ago

Southport Queensland, Australia Safe Financial Group Full time $45,000 - $65,000 per year
Join One of Australia's Leading Finance Companies

Are you ready to launch your career in finance and make a genuine impact helping Australians achieve their financial goals?

At Safe Financial Group, we've been helping clients nationwide for over 20 years with personal, business, and vehicle finance solutions. We're proud to be one of Australia's top-rated finance companies — with thousands of 5-star TrustPilot reviews from satisfied clients who've experienced the Safe difference.

Check out our TrustPilot reviews -


About the Opportunity

We're on the lookout for an enthusiastic and motivated Customer Support Operator to join our Southport team — with a clear development pathway into our Client Solutions Department.

You'll start by learning the ropes alongside our experienced operators and Client Solution Specialists, gaining hands-on training in our systems, products, and processes. Once you've mastered the foundations, you'll transition into a Client Solutions Specialist role, where you'll take on more responsibility and play a key part in helping clients find the right financial solutions.


What You'll Do

In your initial role as a Customer Support Operator, you'll:

  • Handle incoming client enquiries via phone, email, and our online portal.
  • Assist clients with repayments, account updates, and general queries.
  • Follow up on overdue accounts and maintain accurate client records.
  • Manage multiple inboxes and provide support across departments.

As you grow into the Client Solutions Specialist role, you'll:

  • Consult with clients to assess their financial situation.
  • Recommend tailored debt management or loan solutions.
  • Prepare proposals and ensure compliance requirements are met.
  • Deliver empathetic, outcome-focused support to help clients regain control of their finances.

About You

You're someone who thrives in a supportive, fast-paced environment and takes pride in doing meaningful work.

You'll bring:

  • A positive attitude, reliability, and a genuine desire to help others.
  • Excellent communication skills — confident on the phone and professional in writing.
  • Strong attention to detail and multitasking ability.
  • Comfort with computer systems and digital tools.
  • A quick-learning mindset and eagerness to grow within the business.
  • A calm, patient approach to problem-solving.

Experience in finance, customer service, or debt management will be highly regarded — especially if you've worked in:

  • Finance Broking / Credit Approvals
  • Debt Agreements (Informal or Part IX)
  • Insolvency or Hardship Solutions
  • Debt Collections

But if you bring drive, professionalism, and a "can-do" attitude, we'll teach you the rest


Why You'll Love Working With Us
  • No weekend or night shifts — enjoy a great work-life balance.
  • Free EMF Gym membership and free on-site parking.
  • Be part of a close-knit team of around 20 passionate professionals.
  • A modern, friendly, and energetic Southport office environment.
  • Clear career progression — with structured training and mentoring to help you grow.
  • Regular team-building events and a workplace culture that celebrates success.

This is your chance to build a long-term career in finance — not just a job. We'll support you every step of the way as you develop into a confident, capable Client Solutions Specialist.


How to Apply

If this sounds like the opportunity you've been waiting for, we'd love to hear from you

Please submit:

  • Your CV, and
  • A cover letter telling us why you're a great fit and how you see yourself growing in this role.

Note: Successful candidates will complete a Police Check and Psychometric Testing.

We can't wait to welcome you to the Safe Financial family — where your career in finance truly begins.

  • Operations Support

    1 week ago

    Southport, Queensland, Australia ANZCRO Full time $60,000 - $80,000 per year

    Be the hero behind the scenes of travel.Love problem-solving and keeping travel dreams on track? Join ANZCRO, a leading specialist in Australia, New Zealand and South Pacific travel, as an Operations Support professional and help ensure our clients enjoy seamless journeys across New Zealand & Australia. This is a hands-on, fast-paced role where no two days...

  • Customer Support Officer

    6 days ago

    Southport, Australia Affordable Interlock Systems Full time

    Are you a dedicated professional with a knack for providing exceptional customer service and technical support? We are seeking a Customer Support Officer to join our team and be the frontline champion for our customers. **Key Responsibilities**: - **Issue Resolution**: Troubleshoot and resolve customer issues by leveraging your strong technical skills and...

  • Operations Manager

    2 weeks ago

    Southport, Queensland, Australia TAFE Queensland Full time $104,000 - $156,000 per year

    OPERATIONS MANAGERLead Operational Excellence in Adult Education with TAFE Queensland, Gold CoastAs Operations Manager you will drive operational excellence in the delivery of the Adult Migrant English Program (AMEP) and the Skills for Education and Employment(SEE) programs by leveraging innovative business solutions to manage timetabling and resource...

  • Customer Experience Advisor

    2 weeks ago

    Southport, Queensland, Australia The BUSY Group Full time $75,600 - $83,100 per year

    Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.About The BUSY Group…The BUSY Group is a not-for-profit organisation which presents 45 years experience as a community partner.  With multiple business entities operating across 100+ locations Australia-wide and...

  • Gardener & Mowing Operator

    2 weeks ago

    Southport, Queensland, Australia MJ Landscapes and Maintenance Full time $40,000 - $60,000 per year

    About the role Are you a passionate gardener looking to join a dynamic team of landscape professionals? MJ Landscapes and Maintenance, a leading provider of landscaping and maintenance services in Southport, QLD, is seeking a Gardener & Mowing Operator to join our growing team. This is a casual role providing fulltime hours.What you'll be doingPerforming...

  • Customer Experience Advisor

    6 days ago

    Southport, Queensland, Australia The BUSY Group Full time $60,000 - $90,000 per year

    Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.About The BUSY Group…The BUSY Group is a not-for-profit organisation which presents 45 years experience as a community partner.  With multiple business entities operating across 100+ locations Australia-wide and...

  • Customer Service

    1 week ago

    Southport, Queensland, Australia Advanced Dermatology Full time $50,000 - $80,000 per year

    Advanced Dermatology is looking for an exceptional Customer Service/Reception Specialist who has the ability to act as an ambassador for the Advanced Dermatology brand.With 4 CLINICS & GROWING, this position is based at our Gold Coast location (with opportunity to work the Brisbane clinic as well 1 day per week if desired).Thousands of patients have been...

  • AO3 Customer Service Officer

    2 weeks ago

    Southport, Queensland, Australia Chandler Macleod Full time $49,920 per year

    AO3 Customer Service Officer – Education SectorLocation: Gold Coast (Southport)Level: AO3Work Unit: Customer ServiceContract: 17 November 2025 – 13 February 2026Salary: $48 / hour + super We are seeking AO3 Customer Service Officers on behalf of our client, based on the Gold Coast, to support the Education sector. These roles are call centre–based,...

  • Tower Crane Operator, Dogman

    6 days ago

    Southport, Queensland, Australia Boland Cranes Pty Ltd Full time $90,000 - $120,000 per year

    About the role We are seeking experienced Tower Crane Operators, Dogmen and Hoist Operators to join our team in Southport, Queensland on a casual basis. This is an exciting opportunity to work for a leading construction equipment provider, Boland Cranes Pty Ltd, and be a part of their dynamic and growing operations.What you'll be doingSafely and efficiently...

  • Customer Service Officer

    2 weeks ago

    Southport, Queensland, Australia Gold Coast Hospital & Health Service Full time $41,660 - $86,320 per year

    The RoleAn opportunity has become available for several Customer Service Officers (Retail Food Services) to join Gold Coast Health (GCH) where the focus of our strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia.You willProvide exceptional customer serviceAssist in basic...