Provisioning Officer

1 week ago

Sydney, Australia NSW Trains Full time

**Provisioning Officer**:

- Organisation/Entity: NSW Trains
- Job category: Rail Operations
- Job location: Sydney, NSW, AU, 2000
- Job reference number: 98310
- Employment type: Permanent Full-Time
- Salary range: $79823.0-$88750.0

**You can create a unique and lasting impact on our people.**
***Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.**

**In this role, you'll**:
Working as part of NSW Trains’ Network Resilience and Operational Readiness team this service assurance-focused role will see you monitor the performance and undertake the delivery of contracted services, and report issues arising from audits, customer insights and KPIs.

You'll provide product, process and service assurance to NSW Trains operational support areas.

There is a strong focus on undertaking audits and reporting on levels of service or process and recommending corrective action. This is a permanent role.
- Please note this role will require working 2 shifts (0600hrs to 1430hrs and 0930hrs to 1800hrs, including occassional weekend trackwork as required.

**For more information on this position and business unit,**view the role description.**

**About you**

You’re collaborative and proactive with strong interpersonal skills developed in a customer-focused environment with the ability to build relationships with internal and external stakeholders.

You have demonstrated experience in the use of database and computer systems with advanced skills in Microsoft Excel, data analysis and reporting. This will help you in conducting audits and reviews that support operational decisions.

You’re skilled at manipulating data and creating accurate reports that provide actionable insights to improve efficiency. Knowledge in logistics and catering operations is highly desirable.

This is a challenging and rewarding opportunity to join a dynamic, high-performing team that consistently caters to operational requirements. You will need to have a natural flare to deal and engage with people.

**Who we are**

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them, and by bringing visitors to our stunning regions.

**Join us**

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

**This is an in-person, on-site role.**

**Applications close: 11:59 pm Tuesday 11th February 2025.**

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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