Complaints Officer

5 days ago

Canberra, Australia Hudson Australia Full time

APS5 Complaint Officer roles

Locations
- Canberra, Sydney, Brisbane and Melbourne

6 month contracts with the view to extend

$55 per hour + super

About the role
- Assessing and monitoring complaints and other regulatory intelligence
- Managing a caseload of complaints in connection with the provision of supports and services
- Identifying and providing advice on trends and issues through the oversight and review of complaints received by the commission.
- Completing assessments of complaints and other regulatory intelligence to a quality standard within agreed timeframes.
- Providing education and training to providers in relation to identifying incidents, preventing and effectively responding to abuse and neglect of people with disability, through the provision of information about the Commission's functions.
- Preparing complex and/or sensitive correspondence and corporate documentation, including reports, briefings and submissions.
- Contributing to a learning culture where expertise can be developed and appropriately shared.
- Contributing to supporting and building capability in a team environment through input in team and national forums.
- Have an understanding of vicarious trauma which may occur through conversations with providers and participants and/or when reading documentation where distressing information may be disclosed.
- Complaint or Case Officer background
- Strong resilience and working to meet demanding deadlines
- Strong ability to work within a team environment
- Worked at the APS5 level and has a keen interest in working for Federal Government

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