Operations Expert

**Req ID**: 68033
**Department**: Insto Banking Services Group Services
**Division**: Institutional
**Location**: South Melbourne
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As an Operations Expert in our Business Performance and Governance Team, you’ll play a key role to support Group Services in the delivery of digitised business support collateral, and managing a range of critical business support accountabilities including:
Development and digitisation of high-quality onboarding, induction and training material + associated practices

Optimisation of knowledge management material, centralising, fully digitising and enhancing metadata to drive greater process efficiency for our operations

Formalising leadership development avenues, robust succession planning programs and defining career growth pathways

Developing Subject Matter Expertise (SME) practices and resources - ensuring critical IP is on tap to support upcoming transformation in Group Services

Uplift training and on-boarding operating rhythm

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

**Role Location**: 75 Dorcas Street, South Melbourne, VIC 3205

**Role Type**: Permanent, Full-time (Multiple roles available)

What will your day look like?

**As an Operations Expert, your role is accountable for**:
Supporting the design, development and execution of training material and facilitating training and onboarding sessions

Develop existing induction and knowledge management material and build a robust framework and op. rhythm for new entrants

Facilitate core learning curriculum for GS Run functions

Migrate, Centralise and Digitise all knowledge material ensuring enhanced metadata use to enable simplification and productivity

Support to build a robust leadership program utilising existing ANZ material, and augmenting with Payment Operations specific material

Build career pathway and succession planning programs

Develop fungible and reusable Subject Matter Expertise (SME) resources and networks that can support transformation activity

Work closely with a range of stakeholders to deliver outcomes in a timely fashion

Support the uplift on training and on-boarding operating rhythm

What will you bring?

To grow and be successful in this role, you will ideally bring the following:
Experience working in a high volume, Payments Operations Business, preferably with exposure to multiple facets of the Payments Value Chain (Investigations, Inwards/Outwards Processing, TDs, MIFT etc.)

Experience working in a high control, high risk environment

Proven analytical and problem-solving capability, able to identify risks and impacts, and make recommendations

General Banking/Financial industry acumen, and several years of pertinent experience

Strong communication skills both written and oral and ability to present and communicate confidently and effectively with internal stakeholders

Self-direction, and a proven ability to set priorities and meet timelines

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.