Application Support Specialist/analyst

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Application Support Specialist/Analyst (inc SQL & Win Serv) - Permanent Position

Melbourne Southern Suburbs VIC

**Opportunity Specifics**
- Opportunity Ref: P1011015F
- Role: Application Support Specialist/Analyst (inc SQL & Win Serv)
- Contractual Basis: Permanent Public Sector Employment
- Term: Ongoing
- Industry Sector: Health Services Sector (State Government)
- Location: Melbourne southern suburbs, approximately 45 minutes to 1 hour from the Melbourne CBD - (YOU MUST RESIDE WITHIN MELBOURNE AUSTRALIA FOR THIS ROLE)
- Hours: Normal business hours Monday to Friday. In addition there is an on-call roster every few weeks of 1 week duration, before and after existing shift, including Saturday and Sunday.
- Salary Package: $95-115K depending on Skills and Experience, plus superannuation & salary packaging benefits.
- On-Site / Remote (Hybrid): Remote and on-site as required, most meetings etc are remote.
- Start Date: ASAP (Allowing for notice periods etc)

**Position Specifics**

Position features include:

- An imaged notebook for on-site and off-site use.
- PD/Training is encouraged and supported by the Application & Integration Services Manager, all such reasonable requests will be welcomed.
- Advancement opportunities include positions such as Lead Support Engineer or Application Manager.
- Salary packaging includes benefits relating to eligible expenses of up to $9,000 per year and meals and accommodation to $2,650 per year.
- 5 weeks annual leave (not 4).
- Extensive On-Site / Remote (Hybrid) flexibility.

**Position Summary**

A well organised, client focused approach to excellent service delivery, as well as strong technical skills and analytical abilities are critical to success in this role.

Reporting is to the Application & Integration Services Manager and the Director of IT.

Your key responsibilities will be:
2. Implementing IT based solutions based on customer requirements.

3. Resolving issues, providing technical support to internal customers, contractors and others as required.

4. Striving to improve performance, up-time and recoverability.

5. Provide technical expertise to ICT related projects and or project leaders.

**Essential Criteria**
- **2. Extensive experience in a Windows Server environment i.e. experience with user accounts, permissions, services, resources etc**_
- **3. Intermediate to strong experience with the MS-SQL database (Transact SQL [T-SQL] skills are desirable, but not essential.**_
- **4. Strong technical skills and experience.**_
- **5. Intermediate skills and experience with scripting languages and techniques.**_

8. Advanced problem solving skills with strong abilities in diagnosing and resolving technical issues.

9. Ability to assess system requirements and suggest appropriate solutions.

10. Experience with project based works.

11. Experience working in an ITIL based service delivery environment.

11. Excellent stakeholders and vendor management skills.

12. Excellent customer service skills with proven customer support experience.

13. Excellent written and verbal communication skills with the ability to convey ideas clearly.

14. Strong organisational and time management skills with the ability to prioritise and manage tasks effectively.

15. Strong analytical abilities and critical thinking skills

16. Strong technical and user documentation skills.

**Desirable Criteria**

1. ITIL certification.

2. Relevant tertiary qualification/s.

3. Knowledge and skills in HL7 and FHIR messaging.

6. Good understanding of networking architectures, principles and operations

7. Knowledge and experience relating to the configuration, deployment or issue rectification of common ICT hardware, such as; network switches, WAP’s and printers etc.

**Personal Attributes**

1. Collaborative, approachable, and willing to help others out.

2. Curious, inquisitive, innovative, and willing to think outside of the box.

3. Highly self-motivated and directed with the ability to work productively with mínimal supervision.

4. Strong drive to learn, improve, and acquire new skills.

5. Adaptable and resilient.

6. Keen attention to details.

7. Committed to excellence and completing tasks at a high standard.

**Performance Appraisal/Review**

1. Where a new employee is appointed to this position, a review of the appointment will occur prior to the end of the six month probationary period.

2. A Performance Development Review will be conducted on an annual basis.

**People & Culture**

1. Create and develop a positive working relationship with team and colleagues.

2. A