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Operations Expert
2 weeks ago
The role of a Team Operations Specialist is critical to building high-performing teams. We are seeking an exceptional individual who can balance strategy and execution to drive targeted candidate attraction strategies, run a rigorous certification program, deliver seamless onboarding, enable smart candidate & client pairing, and lead proactive sourcing.
This person will be joining a collaborative and agile team that goes where the work is - open, flexible, and always willing to get stuck in. We support one another, adapt quickly, and constantly look for opportunities to improve how we work.
Core Responsibilities- Certification and Employee Onboarding
- Own the certification program: Design, run, and continuously improve a framework that validates each expert's technical capability, quality, and cultural fit before joining the marketplace.
- Build the framework: Own the development of clear assessment criteria, rubrics, and validation processes that uphold our high bar for quality. You'll stay across industry standards and bring fresh ideas to keep our program innovative and effective.
- Onboard experts & employees: Create and lead end-to-end onboarding programs—including training, resources, and workflows—that set new experts and employees up for success from day one.
- Resource Allocation
- Match talent to work: Oversee and optimize our pairing framework, ensuring verified skills align with each customer's needs, scope, and complexity.
- Handover excellence: Work with internal teams to deliver clear briefs, context, and communication protocols, so transitions between teams and experts are smooth and customers receive a consistent, high-quality experience.
- Manage resource allocation workflows: Maintain visibility over talent availability and assign the right experts at the right time, ensuring we meet demand efficiently and reliably.
- Talent Acquisition
- Source top performers: Proactively identify and recruit high performers across finance, product, engineering, and sales through networking, referrals, and direct outreach.
- Execute the strategy: Use your blend of operational and people skills to execute talent attraction strategies and maintain a strong, consistent pipeline of top-tier candidates.
- Champion the brand: Collaborate with Marketing teams to communicate value propositions and growth pathways, helping us attract standout talent who align with our mission and values.
- Execute the strategy: Use your blend of operational and people skills to execute talent attraction strategies and maintain a strong, consistent pipeline of top-tier candidates.
- Source top performers: Proactively identify and recruit high performers across finance, product, engineering, and sales through networking, referrals, and direct outreach.
- Handover excellence: Work with internal teams to deliver clear briefs, context, and communication protocols, so transitions between teams and experts are smooth and customers receive a consistent, high-quality experience.
- Match talent to work: Oversee and optimize our pairing framework, ensuring verified skills align with each customer's needs, scope, and complexity.
- Build the framework: Own the development of clear assessment criteria, rubrics, and validation processes that uphold our high bar for quality. You'll stay across industry standards and bring fresh ideas to keep our program innovative and effective.
- Own the certification program: Design, run, and continuously improve a framework that validates each expert's technical capability, quality, and cultural fit before joining the marketplace.
As we grow, expect to take on other people- and operations-focused projects and responsibilities beyond this list—building systems and processes that keep us scaling.
