Front Office Manager

**Job Number** 23032313

**Job Category** Rooms & Guest Services Operations

**Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, NEW SOUTH WALES, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

Pier One Sydney Harbour is Sydney’s leading lifestyle hotel, designed for experience seekers, built over the water on Sydney Harbour. Fuelled by our love of the hyperlocal, Pier One is home to 189 designer rooms and suites, Sydney’s leading event venues, awarded restaurant The Gantry, and vibrant pier with waterside bar and dining offerings.

**Perks, Rewards, Motivations**
- Discounts on hotel rooms including all properties within the Marriott International group.
- Discounts on food & beverage, including our hatted restaurant The Gantry.
- Wellbeing & mindfulness programs to ensure you stay healthy in and out of work.
- Complimentary staff meals.

**Your Opportunity**
- Responsible for planning, directing, controlling, coordinating and participating in all Front Office operations to ensure the smooth running of all departments including Concierge, AYS, Night Audit, Front Office and loss prevention.
- Liaises closely with the Hotel Manager and the Reservation Manager to ensure that revenue from room sales is maximized and rebates are mínimal.
- Monitors the quality of service provided to the hotels guests by Front Office departments to ensure guest satisfaction and meeting GuestVoice targets.
- Ensure Marriott rewards enrolments are in line with global targets and manages the upgrades program.
- Handles Guest complaints with patience and in the most professional manner, ensuring the matter is resolved.
- Actively participate in the Pier One Sydney Harbour Leadership team.
- Ensures a seamless relationship with Housekeeping team.
- Daily management of Front Office expenses and payroll productivity, monthly results report analysis and critique against budget.
- Financial forecast and productivity rostering, ensuring a balanced score card and Front Office Engagement Survey targets are met.
- Actively coach and work alongside Front Office team ensuring exemplary customer service whilst managing Duty Manager operations.
- Exceeding Customer Expectations through providing services that are above and beyond while following brand standards for customer satisfaction and retention.
- Gives personal attention to VIP, Platinum and return guests of the hotel.
- Demonstrating Leadership through utilising interpersonal and communication skills to lead, and encourage others.
- Advocates sound financial/business decision making.
- Demonstrates honesty and integrity, always leads by example.

**What we ask of you**
- Bachelor's degree in Hospitality Management.
- 3-5 years experience in a Hotel managerial role.
- An up to date RSA.
- Displays high grooming standards.
- A genuinely warm & welcoming demeanor.
- Energising motivation - it’s infectious - no job is too big or too small
- A passion and a burning desire to be the best in the industry.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.