Front Office Manager

2 weeks ago

Sydney, Australia IBIS STYLES Full time

**Company Description**
Are you a people-person with a passion for delivering top-notch guest experiences? Ready to lead a high-energy team in a dynamic hotel environment? Step into a role that combines leadership, creativity, and the thrill of hospitality Join our dynamic team as **Front Office Manager **at the Ibis Styles Sydney Central.

**Who We Are**:
Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits.

This is a great opportunity for a strong Assistant Manager to take the next step in their career.

**As our next Front Office Manager reporting directly to the General Manager, you will**:

- Lead the Front Office Team to deliver peak moments to our guests
- Create welcoming places and memorable experiences not only for our guests but also for your team
- Provide excellent customer service and resolve guest issues in a timely and professional manner
- Empower our team to always go the extra mile for our guests
- Coach and mentor Guest Service Agents and Assistant Manager to grow their careers
- Monitor and report on key performance metrics to identify areas for improvement
- Participate in the development and implementation of front office policies and procedures
- Work closely with the General Manager on projects, reports and initiatives in the hotel and with the whole hotel team
- Take on duties outside of the traditional FOM role to grow your skill set and be the right hand to the General Manager.

**Qualifications** Your experience and skills include**:

- Previous leadership role in a small to medium size property
- Roster and Revenue Management preferred
- Understanding of hotel property management systems
- Conflict resolution and negotiation skills
- Flexibility to work across morning and afternoon shifts on a rotating roster
- Ability to train and mentor the team
- RSA and First Aid Certificate or willingness to obtain prior to commencement

**Additional Information** What’s in it for you**
- An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
- Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
- Work alongside passionate industry professionals
- Be mentored by experienced Accor Hospitality professionals who want to see you succeed

**Our commitment to Diversity & Inclusion**:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

  • Front Office Manager

    4 weeks ago

    Sydney, New South Wales, Australia Novotel Hotels Full time

    Join to apply for the Front Office Manager role at Novotel HotelsCompany: Novotel Sydney Darling Square, located in Sydney's CBD, Darling Harbour, Darling Square and ICC precincts. Accor is a worldwide hotel group with a large network and a focus on hospitality excellence.OverviewWe are looking for a Front Office Manager to join our team at Novotel Sydney...

  • Front Office Manager

    4 weeks ago

    Sydney, New South Wales, Australia Novotel Hotels Full time

    Join to apply for the Front Office Manager role at Novotel HotelsCompany: Novotel Sydney Darling Square, located in Sydney's CBD, Darling Harbour, Darling Square and ICC precincts. Accor is a worldwide hotel group with a large network and a focus on hospitality excellence.OverviewWe are looking for a Front Office Manager to join our team at Novotel Sydney...

  • Front Office Manager

    7 days ago

    Sydney, Australia Hyatt Hotels Corporation Full time

    Overview Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally. Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower. We channel this strength into our vision for evolving the future of hospitality. We continue...

  • Front Office Manager

    6 days ago

    Sydney, Australia Impel Management Pty Ltd Full time

    Competitive salary on offer - Amazing company culture - Great career progression opportunities My client is seeking a diverse, talented and experienced Front Office Manager. This position is responsible for the day-to-day operation of Front Office, Concierge and Night Audit ensuring achievement of business objectives and profitability through effective...

  • Assistant Front Office Manager

    22 hours ago

    Sydney, Australia Marriott Full time

    With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott. Courtyard by Marriott North Ryde...

  • Front Office Manager

    2 days ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23032313 **Job Category** Rooms & Guest Services Operations **Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, NEW SOUTH WALES, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Pier One Sydney Harbour is Sydney’s leading lifestyle hotel, designed...

  • Front Office Manager

    1 week ago

    Sydney, Australia AA Appointments Full time

    **FRONT OFFICE MANAGER** **LOCATION: SYDNEY CBD** **SALARY: $83K + Super + Benefits** **ABOUT YOUR NEW EMPLOYER** When it comes to luxury, location and award-winning dining, this is one of the best five-star hotels in Sydney. Benefit from international career opportunities, discounted global accommodation and excellent facilities. **YOUR DAY** Reporting...

  • Front Office Manager

    3 weeks ago

    Sydney, New South Wales, Australia 21c Museum Hotels Full time

    OverviewAt Accor, we are over 330,000 Heartists across 110 countries. Building on the strength of our teams and our diverse holistic ecosystem of 45+ brands, experiences & solutions, we are breaking new ground to shape the hospitality of tomorrow, connecting cultures with heartfelt care.Pullman Sydney Airport is located in the centre of Mascot Business Park...

  • Front Office Manager

    3 weeks ago

    Sydney, New South Wales, Australia 21c Museum Hotels Full time

    OverviewAt Accor, we are over 330,000 Heartists across 110 countries. Building on the strength of our teams and our diverse holistic ecosystem of 45+ brands, experiences & solutions, we are breaking new ground to shape the hospitality of tomorrow, connecting cultures with heartfelt care.Pullman Sydney Airport is located in the centre of Mascot Business Park...

  • Front Office Manager

    22 hours ago

    Sydney, Australia Marriott Full time

    As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. **JOB SUMMARY** Assists the Operations Manager in administering front office functions and supervising staff on a daily basis. Front office areas...