Front Office Manager

3 days ago

Sydney, Australia IBIS STYLES Full time

**Company Description**
Are you a people-person with a passion for delivering top-notch guest experiences? Ready to lead a high-energy team in a dynamic hotel environment? Step into a role that combines leadership, creativity, and the thrill of hospitality Join our dynamic team as **Front Office Manager **at the Ibis Styles Sydney Central.

**Who We Are**:
Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits.

This is a great opportunity for a strong Assistant Manager to take the next step in their career.

**As our next Front Office Manager reporting directly to the General Manager, you will**:

- Lead the Front Office Team to deliver peak moments to our guests
- Create welcoming places and memorable experiences not only for our guests but also for your team
- Provide excellent customer service and resolve guest issues in a timely and professional manner
- Empower our team to always go the extra mile for our guests
- Coach and mentor Guest Service Agents and Assistant Manager to grow their careers
- Monitor and report on key performance metrics to identify areas for improvement
- Participate in the development and implementation of front office policies and procedures
- Work closely with the General Manager on projects, reports and initiatives in the hotel and with the whole hotel team
- Take on duties outside of the traditional FOM role to grow your skill set and be the right hand to the General Manager.

**Qualifications** Your experience and skills include**:

- Previous leadership role in a small to medium size property
- Roster and Revenue Management preferred
- Understanding of hotel property management systems
- Conflict resolution and negotiation skills
- Flexibility to work across morning and afternoon shifts on a rotating roster
- Ability to train and mentor the team
- RSA and First Aid Certificate or willingness to obtain prior to commencement

**Additional Information** What’s in it for you**
- An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
- Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
- Work alongside passionate industry professionals
- Be mentored by experienced Accor Hospitality professionals who want to see you succeed

**Our commitment to Diversity & Inclusion**:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

  • Front Office Manager

    19 minutes ago

    Sydney, Australia Hyatt Hotels Corporation Full time

    Overview Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally. Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower. We channel this strength into our vision for evolving the future of hospitality. We continue...

  • Marketing Manager

    1 week ago

    Sydney, New South Wales, Australia FRONT Financial Full time $80,000 - $120,000 per year

    Marketing Manager – FRONT Financial | 1 Market Street, Sydney (On-site)AtFRONT Financial, we're redefining financial freedom — combining smart technology, data-driven insights, and personal service to empower our clients.We're seeking aMarketing Managerto lead our digital strategy, manage campaigns, and shape our growing brand. You'll...

  • Hotel Front Office Manager

    2 weeks ago

    Sydney, Australia AA Appointments Full time

    **LUXURY HOTEL FRONT OFFICE EXPERTS IN HOT DEMAND!** **NSW - Sydney x 3** **Northern Territory - Luxury Resort x 5** We all know first impressions count, which is why the Front Office Team is so integral to the success of a hotel. If you excel in providing exceptional guest relations, are experienced in front office and looking to progress in your career -...

  • Assistant Front Office Manager

    2 weeks ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24033235 **Job Category** Rooms & Guest Services Operations **Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Are you curious, outgoing and warm? Be...

  • Front Office Manager

    5 days ago

    Sydney, New South Wales, Australia Ramsay Health Care Full time $80,000 - $120,000 per year

    Lead and support our front-line team members. Build your leadership skillset in this key role Front Office Manager – Permanent Fulltime.Reporting to our Director of Finance, the Front Office Manager has the overall responsibility for ensuring delivery of excellent customer service and revenue protection through timely and accurate processing of admissions....

  • Front Office Manager

    3 days ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23007196 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Sydney Central Park, 88 Broadway, Sydney, New South Wales, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Four Points by Sheraton Sydney is seeking a passionate & experienced Full Time...

  • Front Office Manager

    2 weeks ago

    Sydney, Australia Minor International Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Assistant Manager

    2 weeks ago

    Sydney, Australia PARKROYAL Darling Harbour Full time

    Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates 6 Hotels including PARKROYAL Darling Harbour, conveniently located in the Sydney CBD. The Hotel features 341 guest accommodation rooms, 7 meeting spaces, our Barkers...

  • Front Office Assistant Manager

    2 weeks ago

    Sydney, Australia PULLMAN Full time

    **Company Description** Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around...

  • Front Office Assistant Manager

    1 day ago

    Sydney, Australia PARKROYAL Darling Harbour Full time

    Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across out two internationally renowned brands, PARKROYAL and Pan Pacific. We are looking for an **Assistant Manager** to lead and guide the Front Office team. This...