Front Office Manager

22 hours ago

Sydney, Australia Marriott Full time

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

**JOB SUMMARY**

Assists the Operations Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**What we are looking for**:

- A genuinely warm & welcoming demeanour
- Guest relations or front office supervisory or management experience
- Opera PM experience preferred
- Personable communication skills
- Availability to work weekends and night shifts
- Energising motivation - its infectious - no job is too big or too small
- A passion for the industry, a want to be the best in service - and the best in lifestyle
- Ability to work in a high-pressure environment, including the management of safety and security situations

**What you will do**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

**Perks, Rewards, Motivations**
- FREE PARKING
- Discounts on hotel rooms including all properties within the Marriott International group
- Discounts on food & beverage across all our hotels
- Internationally recognised training programs by Marriott International

**What you will do**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

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