Front Office Manager

At Accor, we are over 330,000 Heartists across 110 countries. Building on the strength of our teams and our diverse holistic ecosystem of 45+ brands, experiences & solutions, we are breaking new ground to shape the hospitality of tomorrow, connecting cultures with heartfelt care.

Pullman Sydney Airport is located in the centre of Mascot Business Park and is only a short walk from Mascot train station. The premium 5 star hotel at Sydney Airport brings contemporary style and functional design with a smart open layout and 229 rooms and suites. With five multifunctional spaces – including modular conference rooms for up to 200 guests, two executive boardrooms, and a dedicated quiet zone – every detail at our hotel is considered to empower connection, creativity, and focus. The hotel delivers a fantastic food and beverage product with Mobius Bar & Grill located on premise - a relaxed and flexible environment, serving in house and external guests.

Job Description

Full-Time Front Office Manager to lead our Front Office team and drive exceptional guest experiences. Reporting directly to the General Manager, this is a rare opportunity to work within an established property, guiding a talented team in a supportive, creative, and guest-focused environment.

• Lead, inspire, and develop the Front Office team - including GSAs, Porters, and Duty Managers to deliver consistently outstanding service.
• Partner with the General Manager to meet and exceed hotel performance goals, including RPS, loyalty metrics, and upselling targets.
• Oversee lobby services such as car parking, porterage, guest arrivals and departures, and collaborate with Reservations team for optimal room allocations.
• Maintain strong communication with Housekeeping and Engineering department to ensure maintenance requests are actioned promptly and cleanliness standards are upheld.
• Ensure a strong management presence at the front desk, providing visible leadership and hands-on support.
• Manage group requirements, VIP guest needs, and loyalty member experiences to build lasting guest relationships.
• Streamline and monitor front desk processes, ensuring compliance with brand standards, cash handling procedures, and operational policies.
• Contribute to financial goals by managing departmental budgets, purchase orders, inventory control, and accurate occupancy and revenue reporting.
• Drive team engagement through effective training, coaching, and rostering to foster a high-performing, service-driven culture.

• Minimum 2 yearsproven experience in a leadership role within Front Office or hospitality management.
• Strong leadership, communication, and relationship-building skills with the ability to coach, mentor, and inspire high-performing teams.
• Solid knowledge of Front Office procedures and proficiency in property management systems (Opera PMS experience highly regarded).
• Demonstrated ability to manage rosters, control costs, and meet departmental budgets.
• Excellent problem-solving, organisational, and multitasking skills to ensure smooth daily operations.
• Commitment to delivering exceptional guest service and handling inquiries with professionalism.
• Flexibility to work a rotating roster, including weekends, evenings, and public holidays.
• Must have full Australian working rights

• Work alongside our highly experienced industry leaders at the hotel
• Endless growth opportunities across the much-loved Accor Brands
• Discounted accommodation & Food and Beverage with Accor worldwide from day one
• Complimentary dry cleaning and car parking on-site
• Annual Service Recognition and Accor Tenure Milestone recognition
• Industry leading Progressive leave policies
• Access to Accor Employee Assistance Program and much more Accor Partner Benefits.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor. You can be all you are Grow & create your path Work with purpose Enjoy and feel valued

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.