Front Office Manager

3 weeks ago

Sydney, New South Wales, Australia Novotel Hotels Full time

Join to apply for the Front Office Manager role at Novotel Hotels

Company: Novotel Sydney Darling Square, located in Sydney's CBD, Darling Harbour, Darling Square and ICC precincts. Accor is a worldwide hotel group with a large network and a focus on hospitality excellence.

Overview

We are looking for a Front Office Manager to join our team at Novotel Sydney Darling Square. This role leads the Front Office operations to provide individualized, guest-focused service and supports the hotel's performance targets.

Responsibilities
  • Management of the hotel Front Office operations to achieve recognition as a market leader in individualized, customer-focused service.
  • Fully utilize the Front Office system to ensure accuracy and produce reports to meet operational needs.
  • Supervise reservations, arrivals and departures, ensure proper room allocations and smooth check-in/check-out procedures, maintaining a guest-centric approach.
  • Manage the Front Office operation with a hands-on approach to maintain high service standards.
  • Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to achieve KPIs.
  • Oversee a night audit function in coordination with the Financial Controller to ensure accuracy while keeping a customer focus.
  • Recruit, manage, train, develop and inspire the Front Office team at all levels and drive employee engagement.
  • Develop and implement strategies to minimise team turnover.
Qualifications
  • Relevant experience in a similar role for 18+ months with a proven track record in busy environments.
  • Strong leadership with the ability to collaborate with other business leaders.
  • A passion for coaching, career development and ongoing skills learning.
  • Excellent communication skills with fluency in English; additional languages are a plus.
  • Flexibility to work across 7 days a week, including public holidays.
What's in it for you?
  • Full time role with salary listed as $86,900 - $87,100 per year.
  • Opportunity to work in a supportive, professional hotel environment with mentorship from experienced hospitality professionals.
  • Contribution to the greater good of the hotel operation and pride in your work.
  • Collaborative, passionate team environment.
Our Commitment To Diversity & Inclusion

We are an inclusive company committed to attracting, recruiting, and promoting diverse talent. We offer reasonable adjustments to support you. If you require an adjustment during the recruitment process, let us know. Please note you will require full working rights in Australia to be eligible for this position.

Additional Information
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Hospitality

#J-18808-Ljbffr

  • Front Office Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeefrontoffice Full time $55,000 - $65,000

    Job Title: Front Office ManagerWe are seeking a skilled and experienced Front Office Manager to join our team at Veriu Broadway.About the Role:

  • Front Office Manager

    3 weeks ago

    Sydney, New South Wales, Australia Novotel Hotels Full time

    Join to apply for the Front Office Manager role at Novotel HotelsCompany: Novotel Sydney Darling Square, located in Sydney's CBD, Darling Harbour, Darling Square and ICC precincts. Accor is a worldwide hotel group with a large network and a focus on hospitality excellence.OverviewWe are looking for a Front Office Manager to join our team at Novotel Sydney...

  • Front Office Manager

    2 weeks ago

    Sydney, New South Wales, Australia Employment Hero Full time

    People are at the core of what we stand for and what hospitality is all about. At Radisson Hotel Group, our people are true Moment Makers delivering Memorable Moments every day, everywhere, every time. Together, we make Every Moment Matter. _- We aim to be as good a place to work, as we are to stay. That is why we offer a competitive compensation and...

  • Front Office Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeRevenue Full time $70,000

    As a seasoned front office professional, you will oversee the daily operations of our establishment.Your responsibilities include ensuring seamless guest registration, billing, and departures; managing expenses effectively; enforcing operating procedures and policies; and providing support with inventory control.To be successful in this role, you must...

  • Front Office Manager

    2 weeks ago

    Sydney, New South Wales, Australia Hotel And Wscc Full time

    **Panthers Group and Pullman Sydney Penrith have an exciting opportunity for an experienced Front Office Manager to join the brand new Western Sydney Conference Centre and Hotel****Introducing Pullman Sydney Penrith**- Penrith's First Five-star International Hotel with 153 Guest Suites, Elite Fitness Centre, Sauna, Restaurant, Bar and Café. Secure...

  • Front Office Manager

    2 weeks ago

    Sydney, New South Wales, Australia Bai Communications Full time

    OverviewFront Office Manager - 10 Month FTC (Full-time or Part-Time) at BAI Communications. The role is a 10-month contract based at our North Sydney head office. You will be the first point of contact for visitors and a positive first impression for those arriving onsite.ResponsibilitiesManage, organise and coordinate all front office operational duties to...

  • Front Office Manager

    1 week ago

    Sydney, New South Wales, Australia Travel + Leisure Co. Full time

    **We Put the World on Vacation**Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and...

  • Front Office Manager

    2 weeks ago

    Sydney, New South Wales, Australia Sofitel Full time

    **Company Description** Live the French Way, Discover Sofitel Darling Harbour**_._**Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.- Lead by example in demonstrating commitment...

  • Front Office Manager

    2 weeks ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    **Job Number** 22211894**Job Category** Rooms & Guest Services Operations**Location** Courtyard Sydney-North Ryde, 7-11 Talavera Road, Sydney, NEW SOUTH WALES, Australia**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Management**JOB SUMMARY**Assists in administering front office functions and supervising staff on a daily...

  • Front Office Manager

    2 weeks ago

    Sydney, New South Wales, Australia Pullman Full time

    **Company Description**At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being...