Front Office Manager

3 weeks ago

Sydney, New South Wales, Australia Novotel Hotels Full time

Join to apply for the Front Office Manager role at Novotel Hotels

Company: Novotel Sydney Darling Square, located in Sydney's CBD, Darling Harbour, Darling Square and ICC precincts. Accor is a worldwide hotel group with a large network and a focus on hospitality excellence.

Overview

We are looking for a Front Office Manager to join our team at Novotel Sydney Darling Square. This role leads the Front Office operations to provide individualized, guest-focused service and supports the hotel's performance targets.

Responsibilities
  • Management of the hotel Front Office operations to achieve recognition as a market leader in individualized, customer-focused service.
  • Fully utilize the Front Office system to ensure accuracy and produce reports to meet operational needs.
  • Supervise reservations, arrivals and departures, ensure proper room allocations and smooth check-in/check-out procedures, maintaining a guest-centric approach.
  • Manage the Front Office operation with a hands-on approach to maintain high service standards.
  • Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to achieve KPIs.
  • Oversee a night audit function in coordination with the Financial Controller to ensure accuracy while keeping a customer focus.
  • Recruit, manage, train, develop and inspire the Front Office team at all levels and drive employee engagement.
  • Develop and implement strategies to minimise team turnover.
Qualifications
  • Relevant experience in a similar role for 18+ months with a proven track record in busy environments.
  • Strong leadership with the ability to collaborate with other business leaders.
  • A passion for coaching, career development and ongoing skills learning.
  • Excellent communication skills with fluency in English; additional languages are a plus.
  • Flexibility to work across 7 days a week, including public holidays.
What's in it for you?
  • Full time role with salary listed as $86,900 - $87,100 per year.
  • Opportunity to work in a supportive, professional hotel environment with mentorship from experienced hospitality professionals.
  • Contribution to the greater good of the hotel operation and pride in your work.
  • Collaborative, passionate team environment.
Our Commitment To Diversity & Inclusion

We are an inclusive company committed to attracting, recruiting, and promoting diverse talent. We offer reasonable adjustments to support you. If you require an adjustment during the recruitment process, let us know. Please note you will require full working rights in Australia to be eligible for this position.

Additional Information
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Hospitality

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