Client Services Manager

1 week ago

Surry Hills, Australia DB Property TA X Commercial Full time

Client Services Manager - Real Estate

DB Property T/A Xcommercial is the leading Commercial Real Estate agency in the Surry Hills area. We require a dynamic and highly motivated Client Services Manager to join our team. This is a fantastic opportunity for someone who has a keen interest in Real Estate.

The role is varied and you will always be on a learning curve, but essentially you will be performing the following tasks:
The Client Service Manager will be the main point of liaison between the staff based overseas and within the Australian Head Office.

To ensure client satisfaction by conducting survey calls and providing feedback to the team, implementing aftercare and efficiency in the team.

To have daily meetings with staff, providing strategy plans for each day, setting reviews, KPIs and following up with quarterly target appraisals.

Become the reliable point of contact for each customer that is required to establish a strong business relationship

Develop open and effective channels of communication with each client that can be employed by other departments as well

Being the first support to the Director to co-ordinate the daily functions of the operation of the business.

Providing support to the property management, sales team & overseas accounts team

Reviewing policies, procedures of all client services

Formatting of reports using Word, Excel, PowerPoint, Adobe Professional, including merging of documents.

To be successful for this role it is essential that you possess:
A customer service personality

Excellent communication skills and a telephone manner that conveys a 'can do' attitude

You must be a problem solver - a methodical approach to work is essential and "task completion" is essential

Must demonstrate ability to meet deadlines

Have Proven Experience in a Mangers Position

Real estate experience is highly favourable

This position offers an excellent opportunity for an individual wanting to stay within the Real Estate industry whilst also being in a stable and friendly working environment. Your proactive, positive attitude and strong attention to detail will ensure your success within this collaborative and friendly team.

**Salary**: $80,000.00 - $99,999.00 per year

Schedule:

- 8 hour shift

Supplementary Pay:

- Commission

Ability to commute/relocate:

- Surry Hills, NSW 2010: Reliably commute or planning to relocate before starting work (preferred)

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