
Client Success Coordinator
5 hours ago
LegalVision is a market disruptor in the commercial legal services industry. Our mission is to power the success of every business by delivering legal support that is proactive, affordable and commercial, and the key way we do this is through our industry-first legal services membership. We have assisted over 200,000 businesses across New Zealand, Australia and the UK, and we’re just scratching the surface. We were named Law Firm of the Year at the 2021 and 2022 Australasian Law Awards, and a 5 Star Employer of Choice by Australasian Lawyer in 2023.
**The Opportunity**:
As a Client Success Coordinator, you will be part of our Client Success team that prides itself on providing outstanding service to our 10,000+ clients. We know that exceptional client service keeps our members happy, which is the fuel for our growth.
Our Client Success Coordinators work with our members to ensure their businesses get the legal assistance they need in an efficient and valuable way. Our best CSMs take the time to understand a client’s business goals and challenges and work collaboratively with the client to deliver effective short and long-term solutions. They continuously work on their legal product knowledge and they are business savvy. They are proactive, organised and diligent. And they never tire of speaking to our member clients
**Key Responsibilities**:
- Establish relationships with new members and onboarding them to our member platform.
- Drive the value of our membership by supporting members to regularly engage with our Legal team.
- Identify upgrade or extension opportunities and provide quotes.
- Act as the go-to person for any client questions or concerns, including responding to queries about our member platform or the legal services provided by us.
- Action client feedback to continuously improve our membership offering.
- Analyse member usage patterns to identify potential issues and encourage members to get the most value out of our membership. Relay feedback on our membership and the client experience to other LegalVision teams to improve the member experience.
You’ll have challenging but attainable KPIs, talented colleagues, supportive leaders and excellent tools to help you succeed in the role. You will receive both formal and on-the-job training to give you a strong understanding of the legal and commercial needs of Australian and New Zealand businesses.
- Experienced in customer service/account management: You have at least six months of experience working in a customer service or account management role, and are excited to pursue a career in this area. Legal experience is not required for this position, training will be provided.
- Passionate about helping clients: You have excellent client service focus and the ability to problem-solve or sell additional services when appropriate. You’re dedicated to creating support experiences that exceed client expectations.
- Personable, empathetic and understanding: A friendly and professional demeanour will get you far as this role will be client-facing and relies upon identifying and solving client problems.
- Driven, autonomous and efficient: You work independently and take ownership of your own activities and responsibilities. You are constantly looking for ways to challenge yourself and to improve yourself and the systems around you.
- Business and tech-savvy: You will be using our innovative in-house technology to assist clients. You pick up new skills quickly. You are able to get into the mind of a business owner and understand their priorities and concerns.
**The Perks**:
- Fast-paced environment with exciting growth opportunities for high performers.
- Talented and energetic teammates across Australia, New Zealand and the UK.
- Ability to earn an additional 5 days of annual leave per year, plus paid birthday leave, volunteering leave, and parental leave.
- Annual budget to spend on external learning and development.
- Regular team socials, drinks and team lunches.
- Vibrant office environment in Surry Hills which is super close to Central Station, and flexible work-from-home options.
- A note to recruiters: we’re all over this role, so there’s no need for you to get in touch. LegalVision does not accept unsolicited CVs or responsibility for any fees related to unsolicited CVs. Thanks_
-
Client Success Manager
1 week ago
Surry Hills, Australia News Corp Australia Full timeThis client-facing role involves working closely with multiple internal stakeholder groups including Sales, Delivery, Product and Content teams to ensure the successful deployment, management and retention of digital marketing campaigns for Performance Solutions clients nationally. **What’s the role?** - Lead the implementation of digital marketing...
-
Digital Customer Success Coordinator
1 week ago
Surry Hills, Australia News Corp Australia Full timeExciting opportunity for a Customer Success Manager to ensure customers achieve maximum value out of their digital advertising journey with News. **What’s the role?** - Assist in the development, implementation and roll out an ongoing customer engagement program for the News Connect marketing intelligence platform - Help to build an approach to establish...
-
Customer Success Coordinator
4 hours ago
Surry Hills, Australia News Corp Australia Full timeWe are proud to be Australia’s most impactful media group, we’re even prouder of what we stand for. _ - Together, we inform, advocate and inspire all Australians, for a better Australia. _ - With over 150 brands across news, sport and lifestyle, backed by a team of more than 5,000 dedicated people across the country, News Corp Australia is trusted by...
-
Customer Success, Insights and Social
2 days ago
Surry Hills, Australia Streem Full time**Description**: **About the Company**: Streem delivers comprehensive and realtime Print, Online, Television, Radio and Social media intelligence to corporate and government media teams across the ANZ market, helping them to monitor, analyse and respond to news as-it-happens. A challenger business in a highly monopolised market, Streem applies technology and...
-
Partner Success Representative
2 weeks ago
Surry Hills, Australia Manage Protect Full time**Partner Success Representative - Manage Protect** This is an amazing opportunity for an energetic, driven, and proactive individual eager to launch a career in IT Sales. If you’re ready to learn, grow, and make an impact in a fast-paced, technology-driven industry, we’d love to hear from you You will work with the team at Manage Protect to handle a...
-
Head of Customer Success
2 days ago
Surry Hills, Australia Audience Republic Full time**Audience Republic** is an all-in-one CRM & marketing platform for events and venues. Our customers are some of the largest names in the world — including events featuring artists like Justin Bieber, Post Malone, RUFUS DU SOL, ODESZA and Flume. We are a fast growing technology startup in B2B SaaS, and have raised $9M from investors. Our team is based...
-
Customer Success Executive
2 days ago
Surry Hills, Australia Zenobē Full time**ABOUT ZENOBE** Our goal is to make clean power accessible, to accelerate the shift to zero carbon power and transport. We’re building and operating the world’s most sophisticated battery systems to enable the uptake of more renewable power and accelerating fleet electrification, de-risking the transition to zero-emission transport at scale. We’ve...
-
Client Success Manager
6 days ago
Bowen Hills, Australia Ezidebit AUS Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Client Coordinator
4 days ago
Para Hills, Australia Always Care Services Full timeAlways Care Services is a privately owned company and operates as a Registered NDIS provider located in South Australia serving all Adelaide metro since 2016. We are a culturally sensitive, inclusive, and welcoming community where people with disabilities and those who are ageing, and their families are assisted in maintaining their independent lives. Our...
-
Client Partner
1 week ago
Surry Hills, Australia History Will Be Kind (HWBK) Full timeAs a Client Partner (Group Account Director) at History Will Be Kind (HWBK), you will play a critical role in the business, leading the entire client program lifecycle from new business development, strategic planning, in collaboration with the appropriate consultants and client sponsors, to the tactical implementation of campaigns, management of Always On...