Client Success Manager

2 weeks ago

Surry Hills, Australia News Corp Australia Full time

This client-facing role involves working closely with multiple internal stakeholder groups including Sales, Delivery, Product and Content teams to ensure the successful deployment, management and retention of digital marketing campaigns for Performance Solutions clients nationally.

**What’s the role?**
- Lead the implementation of digital marketing campaigns from onboarding call through to campaign briefing and go live
- Provide amazing client service by anticipating needs and identifying issues before they arise. Establish strong rapport with clients and internal stakeholders and build strong working relationships
- Demonstrate and effectively communicate campaign ROI through monitoring success metrics and conducting regular reviews with clients, helping them understand and navigate campaign dashboards / results
- Collaborate with Delivery team on optimisations, understand insights and present effectively to clients
- Input into improving Performance Solutions business operations processes and systems as our business grows and changes

**Who you are**
- A great level of positive energy to deliver across multiple deadlines, solutions focused with amazing client service
- Proven experience in account management
- Strong problem solving skills, attention to detail, strategic thinking and commercial acumen
- Ability to build strong working relationships, work effectively with others
- Excellent written & oral communications skills
- Ability to think on their feet and handle client concerns, quickly build rapport

**What’s in it for you?**
- Be part of a high performing, high growth team within News where no two days are the same and you have the opportunity to innovate, challenge the norm and pioneer the way forward
- Attractive remuneration and incentive scheme with continuous learning opportunities - internal and external training opportunities with industry-leading digital marketing associations and partners including NGen, ADMA, Google (premier partner) and Facebook (pro partner).
- Quarterly awards and anniversary wheel spins
- Friday drinks trolley

**Who are we?**

We are Australia’s number one and most influential media organisation with more than 150 prestige brands across news, sport and lifestyle. Each month more than 17 million Australians choose to consume news and information from our digital and print products - more than any other media group in Australia.

News Corp Australia’s Performance Solutions team works with clients in all shapes and sizes, across national Key Accounts, large/ independent agencies and high growth SMB’s to support their business growth online using a suite of performance focused digital solutions including the large digital platforms Google and Facebook along with News’ owned & operated assets to maximise campaign ROI and marketing performance.

**What’s next?**
- Diversity strengthens our national teams and newsroom as we seek to tell stories that represent the communities of Australia. Our people make us unique, and so we are committed to equal employment opportunities regardless of race, religion, sexual orientation, age, disability or gender identity. Applicants of diverse backgrounds are encouraged to apply_

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