Client Success Manager

1 week ago

Surry Hills, Australia News Corp Australia Full time

This client-facing role involves working closely with multiple internal stakeholder groups including Sales, Delivery, Product and Content teams to ensure the successful deployment, management and retention of digital marketing campaigns for Performance Solutions clients nationally.

**What’s the role?**
- Lead the implementation of digital marketing campaigns from onboarding call through to campaign briefing and go live
- Provide amazing client service by anticipating needs and identifying issues before they arise. Establish strong rapport with clients and internal stakeholders and build strong working relationships
- Demonstrate and effectively communicate campaign ROI through monitoring success metrics and conducting regular reviews with clients, helping them understand and navigate campaign dashboards / results
- Collaborate with Delivery team on optimisations, understand insights and present effectively to clients
- Input into improving Performance Solutions business operations processes and systems as our business grows and changes

**Who you are**
- A great level of positive energy to deliver across multiple deadlines, solutions focused with amazing client service
- Proven experience in account management
- Strong problem solving skills, attention to detail, strategic thinking and commercial acumen
- Ability to build strong working relationships, work effectively with others
- Excellent written & oral communications skills
- Ability to think on their feet and handle client concerns, quickly build rapport

**What’s in it for you?**
- Be part of a high performing, high growth team within News where no two days are the same and you have the opportunity to innovate, challenge the norm and pioneer the way forward
- Attractive remuneration and incentive scheme with continuous learning opportunities - internal and external training opportunities with industry-leading digital marketing associations and partners including NGen, ADMA, Google (premier partner) and Facebook (pro partner).
- Quarterly awards and anniversary wheel spins
- Friday drinks trolley

**Who are we?**

We are Australia’s number one and most influential media organisation with more than 150 prestige brands across news, sport and lifestyle. Each month more than 17 million Australians choose to consume news and information from our digital and print products - more than any other media group in Australia.

News Corp Australia’s Performance Solutions team works with clients in all shapes and sizes, across national Key Accounts, large/ independent agencies and high growth SMB’s to support their business growth online using a suite of performance focused digital solutions including the large digital platforms Google and Facebook along with News’ owned & operated assets to maximise campaign ROI and marketing performance.

**What’s next?**
- Diversity strengthens our national teams and newsroom as we seek to tell stories that represent the communities of Australia. Our people make us unique, and so we are committed to equal employment opportunities regardless of race, religion, sexual orientation, age, disability or gender identity. Applicants of diverse backgrounds are encouraged to apply_

  • Client Success Specialist

    7 days ago

    Surry Hills, New South Wales, Australia beBee Careers Full time

    Requirements: The ideal candidate will have 1-2 years of experience in a customer success or account management role, showing they know how to keep clients happy. They must have exceptional customer-facing skills, a proactive mindset, and strong time management skills to juggle priorities in a fast-paced environment.

  • Account Professional

    7 days ago

    Surry Hills, New South Wales, Australia beBee Careers Full time

    Customer Success ProfessionalThis is an exceptional opportunity to become a key member of our Customer Success team, where you will play a vital role in creating outstanding client experiences. As an Account Manager, you will be responsible for collaborating with colleagues to deliver tailored solutions that meet the diverse needs of our clients from various...

  • Client Success Manager

    7 days ago

    Bowen Hills, Australia Ezidebit AUS Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Account Manager, Customer Success

    2 weeks ago

    Surry Hills, New South Wales, Australia Streem Full time

    This is a Account Manager, Customer Success role with one of the leading companies in AU right now -- Streem -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at Streem Your role as an Account Manager Our Account Management team is integral in creating stellar customer...

  • Client Relationship Manager

    6 days ago

    Surry Hills, New South Wales, Australia beBee Careers Full time

    As a key member of our Customer Success team, you will play a vital role in creating outstanding client experiences. As an Account Manager, you will be responsible for collaborating with colleagues to deliver tailored solutions that meet the diverse needs of our clients from various industries and backgrounds. The ideal candidate will possess excellent...

  • Customer Success Manager

    1 week ago

    Surry Hills, Australia Audience Republic Full time

    Audience Republic is an all-in-one CRM and marketing platform built for events and venues. We work with some of the biggest names in the world—powering events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RÜFÜS DU SOL, ODESZA, and Flume. We’re a fast-growing B2B SaaS startup, having raised $12M in funding, and we’re...

  • Client Relationship Manager

    6 days ago

    Surry Hills, New South Wales, Australia beBee Careers Full time

    This role involves managing client relationships and delivering exceptional service to support their success.Key ResponsibilitiesSupporting clients as they navigate our platformDelivering top-tier service and ensuring a positive experienceThis is a highly collaborative role where you'll work closely with teammates to provide the best possible insights and...

  • Client Services Manager

    1 week ago

    Surry Hills, Australia DB Property TA X Commercial Full time

    Client Services Manager - Real Estate DB Property T/A Xcommercial is the leading Commercial Real Estate agency in the Surry Hills area. We require a dynamic and highly motivated Client Services Manager to join our team. This is a fantastic opportunity for someone who has a keen interest in Real Estate. The role is varied and you will always be on a...

  • Client Experience Manager

    2 weeks ago

    Surry Hills, New South Wales, Australia beBee Careers Full time

    Customer Experience SpecialistIn this Customer Experience Specialist role, you will be responsible for servicing clients across various industries and backgrounds. Your expertise as an Account Manager will enable you to deliver exceptional customer experiences.Key responsibilities include setting up new clients for success, building and maintaining strong...

  • Client Relationship Manager

    7 days ago

    Surry Hills, New South Wales, Australia beBee Careers Full time

    Account Manager">We are looking for a skilled Account Manager to join our team. As a seasoned sales professional, you will be responsible for managing existing client relationships and identifying new business opportunities.Your primary focus will be on maintaining relationships with clients to create repeat business and helping them navigate the finance...