Account Manager

**Join Our Sales Evolution at Team Global Express**

At **Team Global Express (TGE)**, we're reshaping the way Australia delivers. As part of our transformative growth journey, we're looking for a proactive, customer-focused **Inside Sales Account Manager**to join our high-performing sales team. If you're driven by building strong client relationships, uncovering new opportunities, and delivering outstanding service — this could be your next move.

**What You’ll Be Doing**:
As an **Inside Sales Account Manager**, you’ll manage a **state-based customer portfolio**primarily through phone, Teams, and occasional face-to-face meetings. Your role supports our broader SME customer base, focused on **relationship management, retention, and new business development**.

**Account Management Responsibilities**:

- Manage and grow a designated customer portfolio
- Build strong, long-term relationships through regular contact and call cycles
- Drive customer engagement, retention, and satisfaction
- Implement General Rate Increases (GRI) and manage rate-related discussions
- Handle freight compliance, contract negotiation, and customer off-boarding if required
- Address queries and escalations, including quotes, vendor forms, and stop trades

Deliver insightful business reviews and manage customer reporting

**New Business Development**:

- Conduct cold calling and lead generation campaigns
- Onboard new customers and manage operational handover, including Dangerous Goods
- Generate and share tailored rate offers through DocuSign
- Guide new customers on our shipping platform ‘MyTeamGE’

Support ‘unmanaged’ customers within Tasmania where needed

**CRM & Sales Process Excellence**:

- Maintain accurate records and activity tracking in **Salesforce**
- Ensure call cycle frequencies and contact details are up to date
- Monitor and influence share of wallet performance
- Support sales campaigns and participate in trade shows or interstate travel as required

**What We’re Looking For**:

- Previous experience in **inside sales, customer account management, or business development**:

- Comfortable managing phone-based and digital client relationships
- Excellent communication, negotiation, and problem-solving skills
- Proficient in using **Salesforce**or similar CRM platforms
- Highly organised, driven, and passionate about customer success
- Ability to analyse trends and offer tailored solutions to customer needs
- A team player who thrives in a collaborative, results-driven environment
- **Valid Driver’s Licence**:

- A degree in Business, Sales, Marketing or Logistics (desirable)

**What Success Looks Like**:

- Achieving revenue and new business targets
- Maintaining customer engagement via regular call cycle contact
- Logging all activity and customer insights in Salesforce
- 100% GRI compliance and retention performance
- Delivering positive, proactive customer outcomes across your portfolio

**Why Join Team Global Express?**
- A national business undergoing exciting transformation
- Supportive, people-first culture where your contribution matters
- A structured Inside Sales model focused on SME growth
- Career development and professional growth opportunities
- Tools, systems, and support to enable your success

**Be Part of the Movement**

**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**An inclusive workplace, works for everyone**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**

**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.