Consultant, Customer Orchestration

4 days ago

Melbourne City Centre, Australia NAB Full time

Consultant, Customer Orchestration
- Job number: 803676
- Primary position location: VIC- Melbourne CBD
- Category: Banking & Financial Services
- Work type: Permanent Full time
- Closing at: Oct 14 2025 - 23:55 AEDT

**Favourite**

- Drive customer innovation and satisfaction
- Demonstrate strategic vision and operational excellence
- Exhibit superior interpersonal skills and impactful stakeholder management

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

Forming part of a new structure in this role of **Consultant, Customer Orchestration** you will join the Senior Consultant and the Orchestration Execution team that’s doubling down on customer obsession.

**Each day, you’ll go above and beyond to**:

- Partner with domain teams to ensure solutions are effectively aligned with Specialised Distribution strategy and that delivery commitments are met across business segments.
- Identify customer issues and blockers impacting delivery, working closely with other domain teams to resolve challenges, support policy implementation, and facilitate issue resolution.
- Collaborate with consultants across domains to ensure smooth execution, stakeholder alignment, and timely delivery of initiatives.
- Understand business and customer needs and translate them into actionable requirements, with a strong emphasis on business analysis and documentation.
- Proactively manage key stakeholder relationships, balancing competing demands and expectations to drive outcomes.

**We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- A proven track record in business delivery or project support environments preferably within banking and financial services..
- Strong stakeholder management skills, with the ability to influence and engage at senior levels.
- Confidence navigating complex organisational structures and driving outcomes.
- A passion for customer-centric problem solving and continuous improvement.
- A collaborative mindset with a focus on accountability and results.
- Proficiency in Microsoft Office, particularly Excel.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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