Customer Service Consultant

18 hours ago

Melbourne City Centre, Australia HAYS Full time

Fully Work From Home / Full time / Permanent / Finance industry / $63,809 Packaged
- Your new company

Hays is proud to partner with one of Australia’s leading member-owned health funds in the search for new Customer Solutions Consultants. For over 180 years, this Melbourne-based health fund has been assisting members in achieving real wellbeing, something they measure through more than just physical health. Due to an increase in membership enquiries, they are seeking multiple Customer Solutions Consultants to assist in the onboarding of all new health fund members, whilst also providing excellent service to pre-existing members.
Your new role
Reporting to the Customer Solutions Team Leader, your purpose as a Customer Solutions Consultant is to provide new and existing health fund members with support and guidance in understanding the value of private health cover. With a strong customer service ethos, you will be connecting with the current member base in order to discover and recommend the best health cover for their needs.
Your duties and responsibilities include:

- Onboarding of all new members: Relationship building and retention, customer satisfaction and loyalty
- Actively listening to customers to establish the most suitable level of health cover for them
- Create value for new and existing members by putting them at the heart of you work and delivering exceptional customer service experiences
- Following a script to ensure consistency in delivering a positive experience, and adhering to QA criteria with regards to hold times, average call time and number of calls per day
- Meeting all individual KPIs and performance targets
- Keeping up to date with all policies and procedures to ensure you are giving members and enquirers the most current and accurate health cover information
- Liaising with a range of internal and external stakeholders to continuously improve the quality of service provided
- Act in accordance with all workplace policies and procedures, and to uphold company values

What you'll need to succeed
- Previous and relevant customer service experience in a contact centre environment or similar
- Excellent written and verbal communication skills
- Sound-problem solving ability with ability to handle complaints and objections
- Proven ability to work under pressure and offer time-sensitive solutions
- Basic proficient use of MS Office and the ability to learn new computer systems
- Previous experience in the health insurance or health industry desirable, but not essential

What you'll get in return
- Great training and support
- 100% work from home role - you can be based anywhere in Australia
- Secure, permanent work with a nationally recognised company
- Competitive annual salary and no weekend work

**LHS 297508** #2757543

  • Customer Service Consultant

    3 days ago

    Melbourne City Centre, Australia Bank Australia Full time

    Posted: 12/11/2025 Closing Date: 10/12/2025 Job Type: Contract Location: Melbourne CBD Job Category: Banking and Financial Services Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong...

  • Consultant, Customer Orchestration

    13 hours ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $80,000 - $120,000 per year

    Consultant, Customer OrchestrationJob number: 803676Primary position location: VIC- Melbourne CBDCategory: Banking & Financial ServicesWork type: Permanent Full timeClosing at: Oct :55 AEDTFavouriteDrive customer innovation and satisfactionDemonstrate strategic vision and operational excellenceExhibit superior interpersonal skills and impactful stakeholder...

  • Customer Service Consultant

    3 days ago

    Melbourne City Centre, Australia HAYS Full time

    EXPRESSION OF INTEREST | Customer Service & Sales Customer Service & Sales Positions Available | Melbourne CBD & Suburbs | Are you a motivated and results driven individual with a passion for sales and customer service? Do you have exceptional communication skills and a passion for creating a positive customer experience? Want to try something new? At...

  • Customer Service

    6 days ago

    Melbourne City Centre, Australia HAYS Full time

    Building firm specialises in residential projects has an exciting perm opportunity in the Contact Centre Your new company This boutique building consultancy firm specialises in residential and commercial projects and has an exciting permanent opportunity a Contact Centre Officer. Based in Southbank, this office staffs more than 20 employees, with modern...

  • Consultant, Customer Experience Strategy

    5 days ago

    Melbourne City Centre, Australia NAB Full time

    Consultant, Customer Experience Strategy - Job number: 798821 - Primary position location: VIC- Melbourne CBD - Category: Banking & Financial Services - Category: Business Analysis - Category: Data & Analytics - Work type: Permanent Full time - Closing at: Mar 14 2025 - 23:55 AEDT **Favourite** - **Bring your experience in Customer Experience Systems (CX...

  • Customer Service Consultant

    6 days ago

    Melbourne, Victoria, Australia Dynamic Template Full time $40,000 - $60,000 per year

    Customer Service Consultant*Job no: 512166Work type: Full Time, Ongoing/ Fixed TermLocation: VICCustomer Service Consultant CUSTOMER SERVICE CONSULTANT We are a fast moving organisation with sites across the globe looking for an enthusiastic person with an outgoing personality to become part of our Customer Service Team. This position will be full time. You...

  • Immediate Start: Planner-Scheduler

    4 weeks ago

    City of Melbourne, Australia Consultant Full time

    ClearPlan is hiring consulting positions nationwide. Founded in 2013, we have grown to more than 200 employees operating in over 30 states, providing Project Management Service Professionals to industries focused on Aerospace and Defense, Energy, Construction, and Healthcare/IT. Join a team that was just recertified as a Great Places to Work 2021, 2022,...

  • Personal Loan Sales Consultant

    1 week ago

    Melbourne, Australia Personal Finance Consultant Full time

    We’re looking for enthusiastic talent to join our growing Direct Sales function. As a Personal Loan Sales Consultant, you’ll be delivering on our customers' needs by providing excellent customer service for an exceptional fee-free personal loan product. You’ll ideally have experience in a sales environment (retail, hospitality or call centre) and...

  • Customer Service Consultant

    6 days ago

    Melbourne, Victoria, Australia Aqua Jobs Full time $40,000 - $60,000 per year

    Customer Service Consultant CUSTOMER SERVICE CONSULTANT We are a fast moving organisation with sites across the globe looking for an enthusiastic person with an outgoing personality to become part of our Customer Service Team. This position will be full time. You must possess excellent written and verbal communication, Customer Service skills, enjoy working...

  • Customer Service Administrator

    4 days ago

    Melbourne City Centre, Australia HAYS Full time

    State Government Opportunity | VPS3 $46.71 Per Hour | 6 Month Temporary Assignment **Your new company** This Victorian State Government Organisation manages the state's critical transport infrastructure and is heavily involved with several priority projects for Victorians. Due to a period of leave, an opportunity has become available to join this...