
Consultant, Customer Orchestration
2 days ago
- Drive customer innovation and satisfaction
- Demonstrate strategic vision and operational excellence
- Exhibit superior interpersonal skills and impactful stakeholder management
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
Forming part of a new structure in this role of
Consultant, Customer Orchestration
you will join the Senior Consultant and the Orchestration Execution team that's doubling down on customer obsession.
Each day, you'll go above and beyond to:
- Partner with domain teams to ensure solutions are effectively aligned with Specialised Distribution strategy and that delivery commitments are met across business segments.
- Identify customer issues and blockers impacting delivery, working closely with other domain teams to resolve challenges, support policy implementation, and facilitate issue resolution.
- Collaborate with consultants across domains to ensure smooth execution, stakeholder alignment, and timely delivery of initiatives.
- Understand business and customer needs and translate them into actionable requirements, with a strong emphasis on business analysis and documentation.
- Proactively manage key stakeholder relationships, balancing competing demands and expectations to drive outcomes.
We're looking for the best and brightest to deliver the best for our customers. You'll need:
- A proven track record in business delivery or project support environments preferably within banking and financial services..
- Strong stakeholder management skills, with the ability to influence and engage at senior levels.
- Confidence navigating complex organisational structures and driving outcomes.
- A passion for customer-centric problem solving and continuous improvement.
- A collaborative mindset with a focus on accountability and results.
- Proficiency in Microsoft Office, particularly Excel.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit . To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted
-
Consultant, Customer Orchestration
2 days ago
Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $80,000 - $120,000 per yearConsultant, Customer OrchestrationJob number: 803676Primary position location: VIC- Melbourne CBDCategory: Banking & Financial ServicesWork type: Permanent Full timeClosing at: Oct :55 AEDTFavouriteDrive customer innovation and satisfactionDemonstrate strategic vision and operational excellenceExhibit superior interpersonal skills and impactful stakeholder...
-
Lead Consultant
4 weeks ago
Melbourne, Victoria, Australia Infosys Full timeOverview Lead Consultant role at Infosys in Melbourne. About Infosys: Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we steer our clients...
-
Lead Consultant
4 weeks ago
Melbourne, Victoria, Australia Infosys Full timeOverviewLead Consultant role at Infosys in Melbourne.About Infosys: Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we steer our clients through...
-
Lead Consultant
4 weeks ago
Melbourne, Victoria, Australia Infosys Limited Full timeAbout InfosysInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we steer our clients through their digital journey by enabling the enterprise with an...
-
Lead Consultant
4 weeks ago
Melbourne, Victoria, Australia Infosys Limited Full timeAbout Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we steer our clients through their digital journey by enabling the enterprise...
-
Senior Customer Success Manager
2 days ago
Melbourne, Victoria, Australia Relativity Full time $120,000 - $140,000 per yearPosting TypeRemoteJob OverviewThe Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team guides overall value and product adoption based on the customer's individual requirements and segment best practices. The team works with Sales to understand account health and to identify any...
-
Solutions Consultant
3 weeks ago
Melbourne, Victoria, Australia Zycus Full timeJoin to apply for the Solutions Consultant - Australia role at Zycus1 week ago Be among the first 25 applicantsJoin to apply for the Solutions Consultant - Australia role at ZycusAbout UsZycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the...
-
Presales Solutions Consultant
2 weeks ago
Melbourne, Victoria, Australia Boomi Full timeOverviewPresales Solutions Consultant at Boomi. Our commercial sales professionals rely on proactive technical support during the sales process. The Presales Solutions Consultant (SC) team is a valued partner throughout the sales journey, helping to build trust with stakeholders and prospects.As a Presales Solutions Consultant, you will provide pre-sales...
-
Presales Solutions Consultant
2 weeks ago
Melbourne, Victoria, Australia Boomi Full timeOverviewPresales Solutions Consultant at Boomi. Our commercial sales professionals rely on proactive technical support during the sales process. The Presales Solutions Consultant (SC) team is a valued partner throughout the sales journey, helping to build trust with stakeholders and prospects.As a Presales Solutions Consultant, you will provide pre-sales...
-
Senior Customer Success Manager
3 weeks ago
Melbourne, Victoria, Australia Genesys Full timeOverview Senior Customer Success Manager at Genesys Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized...