Consultant, Customer Insights and Planning

5 days ago


Melbourne City Centre, Australia NAB Full time

Consultant, Customer Insights and Planning
- Job number: 801850
- Primary position location: VIC- Melbourne CBD
- Category: Banking & Financial Services
- Category: Data & Analytics
- Work type: Permanent Full time
- Closing at: Aug 8 2025 - 23:55 AEST

**Favourite**

- Be a lynchpin to bring our customer obsession to life
- Important role to make our customer experience better at scale
- Newly created business unit - opportunity to mould and shape

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Consultant, Customer Insights and Performance, you will join the Customer Insights and Performance Team that’s doubling down on customer obsession.

**Each day, you’ll go above and beyond to**:

- Gather and synthesise customer and operational data to generate insights and hypotheses on CX issues and opportunities
- Support the diagnosis of issues in detail, engaging with relevant stakeholders
- Monitor and report on customer ambition progress and impact, leveraging ongoing and short-term measurement mechanisms
- Assist in the review of CX key drivers and recommend/review ways to measure progress
- Act as advisor to key stakeholders on CX improvement practice and measurement

**We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- Sold experience in insights and data analysis and able to demonstrate strategic thinking
- Both quantitative and qualitative data analysis and able to tell a story backed by data
- Experience with NPS or other customer experience metrics along with market research data and analysis software
- Strong influencing skills and able to build cross divisional stakeholder relationships
- Ability to work under pressure, assess situations and make quality decisions to mitigate risk

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB



  • Melbourne, Australia IRI APAC Full time

    **IRI is powered by people** We're a fast paced, tech driven and people focused business. Innovation and entrepreneurism are part of our core DNA. We like to create, and we like to make things happen. Our team is diverse and is made up of Insight and Industry Consulting Analysts, Data Scientists, Product Managers, Solution Architects, and Software...


  • Melbourne, Victoria, Australia NAB Full time

    Consultant, Customer Communication Insights Join to apply for the Consultant, Customer Communication Insights role at NABConsultant, Customer Communication Insights Join to apply for the Consultant, Customer Communication Insights role at NABGet AI-powered advice on this job and more exclusive features.Lead the use of advanced analytical techniques for...

  • Planning Consultant

    4 days ago


    Melbourne, Victoria, Australia proUrban Advisory, Planning & Management Full time $90,000 - $120,000 per year

    About proUrbanproUrban is a specialist town planning consultancy that provides advisory, planning and management services to property developers and landowners.proUrban's planning team work on a broad range of major residential, commercial, industrial, and mixed-use projects across metropolitan Melbourne. Most of our projects relate to significant and...


  • Melbourne, Australia NAB Full time

    Consultant, Customer Communication Insights - Job number: 797098 - Primary position location: Victoria Street, VIC- Melbourne CBD, VIC, Australia - Category: Data & Analytics - Work type: Permanent Full time - Opening at: Dec 4 2024 at 06:00 AEDT - Closing at: Dec 18 2024 at 23:55 AEDT **Favourite** **Consultant Customer Communication Insights** Support...


  • Melbourne, Victoria, Australia Department of Transport and Planning Full time

    OverviewTitle: Customer Resolutions ConsultantRequisition ID: 8328Work Type: Ongoing Full TimeLocation: Melbourne - EastDate Posted: 28 Aug 2025About UsWe create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians. Together...


  • Melbourne, Victoria, Australia Department of Transport and Planning Full time

    OverviewTitle: Customer Resolutions ConsultantRequisition ID: 8328Work Type: Ongoing Full TimeLocation: Melbourne - EastDate Posted: 28 Aug 2025About UsWe create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians. Together...


  • Melbourne City Centre, Australia NAB Full time

    Head of Customer Experience and Insights - Job number: 800401 - Primary position location: VIC- Melbourne CBD - Category: Business Banking - Category: Data & Analytics - Category: Digital & Innovation **Show More** - Work type: Permanent Full time - Closing at: May 12 2025 - 23:55 AEST **Favourite** - **Showcase your exceptional leadership experience...

  • Insights Consultant

    3 weeks ago


    Melbourne, Victoria, Australia Circana Full time

    Let's be unstoppable together At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We're a global company dedicated to fostering inclusivity and belonging. We value and...

  • Insights Consultant

    3 weeks ago


    Melbourne, Victoria, Australia Circana Full time

    Let's be unstoppable together At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We're a global company dedicated to fostering inclusivity and belonging. We value and...


  • Melbourne, Australia Talent Insights Group Full time

    Innovative, data driven decision making - Inspiring & supportive working culture - Cross-function collaboration We are looking for a Senior Insights Campaign Analyst to join our dynamic and innovative organisation in Melbourne! As a Senior Insights Campaign Analyst, you will be responsible for developing and executing effective marketing campaigns that...