Senior Consultant, Transformation

Senior Consultant, Transformation (Enterprise Customer Onboarding & Mastery) - Melbourne CBD

Job number: 803384

Primary position location: VIC- Melbourne CBD

Category: Change Management

Category: Digital & Innovation

Category: Strategy

Work type: Permanent Full time

Closing at: Sep :55 AEST

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• Lead enterprise transformation to deliver next-gen onboarding and customer profiling solutions
• Shape and execute cross-functional delivery alongside senior stakeholders to drive impactful outcomes across multiple domains
• Be part of a purpose-driven team focused on making banking simpler and safer

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As a Senior Consultant, Transformation, you will join NAB's Enterprise Customer Onboarding & Mastering (ECOM) Domain to help power NAB's customer obsession, through world class customer onboarding and high integrity, trusted customer profiles. This role offers a unique opportunity to operate at the intersection of strategy and execution—driving high-impact initiatives, shaping cross-domain delivery, and influencing outcomes that directly support NAB's customer-first vision and long-term strategic objectives.

Each day, you'll go above and beyond to:

• Drive strategic development and effective delivery of the NAB Enterprise Customer Onboarding and Mastery transformation roadmap, aligning initiatives with NAB's enterprise strategy and customer vision.
• Define and help orchestrate complex, cross-domain programs—such as the "Reconfirm My Identity" Must Win Battle, ensuring timely, compliant, and customer-focused outcomes.
• Shape customer-centric solutions and champion human-centred design to deliver seamless onboarding experiences and scalable trusted customer profile services.
• Craft and present compelling strategic narratives, business cases, and performance insights to senior stakeholders and governance forums, influencing prioritisation and investment decisions.
• Foster cross-functional alignment by building strong partnerships across business, technology, risk, and external vendors to ensure cohesive execution and shared accountability.
• Proactively manage operational risks and uncover strategic opportunities that enhance resilience, efficiency, and customer trust.

We're looking for the best and brightest to deliver the best for our customers. You'll need[TB1] :

• Demonstrable experience in strategy development and communication, with a desire to shape and deliver transformation roadmaps
• Executive-level communication and stakeholder influence
• Strong commercial acumen and quantitative analytical skills
• Customer-centric mindset with experience in HCD and agile delivery models
• Proven ability to manage complex initiatives and drive outcomes
• Deep understanding of risk, compliance, and regulatory environments
• Ability to identify scalable, enterprise-wide opportunities
• Experience with complex organisations
• Experience with customer onboarding and profile mastering highly regarded

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.