Consultant, Customer Orchestration
6 days ago
Consultant, Customer Orchestration
Job number: 803676
Primary position location: VIC- Melbourne CBD
Category: Banking & Financial Services
Work type: Permanent Full time
Closing at: Oct :55 AEDT
Favourite
Drive customer innovation and satisfaction
Demonstrate strategic vision and operational excellence
Exhibit superior interpersonal skills and impactful stakeholder management
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
Forming part of a new structure in this role of Consultant, Customer Orchestration you will join the Senior Consultant and the Orchestration Execution team that's doubling down on customer obsession.
Each day, you'll go above and beyond to:
- Partner with domain teams to ensure solutions are effectively aligned with Specialised Distribution strategy and that delivery commitments are met across business segments.
- Identify customer issues and blockers impacting delivery, working closely with other domain teams to resolve challenges, support policy implementation, and facilitate issue resolution.
- Collaborate with consultants across domains to ensure smooth execution, stakeholder alignment, and timely delivery of initiatives.
- Understand business and customer needs and translate them into actionable requirements, with a strong emphasis on business analysis and documentation.
- Proactively manage key stakeholder relationships, balancing competing demands and expectations to drive outcomes.
We're looking for the best and brightest to deliver the best for our customers. You'll need:
- A proven track record in business delivery or project support environments preferably within banking and financial services..
- Strong stakeholder management skills, with the ability to influence and engage at senior levels.
- Confidence navigating complex organisational structures and driving outcomes.
- A passion for customer-centric problem solving and continuous improvement.
- A collaborative mindset with a focus on accountability and results.
- Proficiency in Microsoft Office, particularly Excel.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted
-
Consultant, Customer Orchestration
6 days ago
Melbourne, Victoria, Australia NAB Full time $120,000 - $180,000 per yearDrive customer innovation and satisfactionDemonstrate strategic vision and operational excellenceExhibit superior interpersonal skills and impactful stakeholder managementOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer...
-
Operations & Product Orchestrator
2 weeks ago
Melbourne, Victoria, Australia IG Group Full time $80,000 - $120,000 per yearJob TitleOperations & Product OrchestratorJob DescriptionSo, who are we?Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.We are ambitious. Over 340,000 people already use our platforms. We're global...
-
Consultant, Customer Analytics
6 days ago
Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $90,000 - $120,000 per yearConsultant, Customer Analytics & InsightsJob number: 802608Primary position location: VIC- Melbourne CBDCategory: Digital & InnovationCategory: Product ManagementWork type: Permanent Full timeClosing at: Sep :55 AESTFavouriteBring your customer obsession and data analytics experience to this new roleDrive simplification and velocity in delivery through your...
-
Customer Success Account Management
1 week ago
Melbourne, Victoria, Australia Microsoft Full time $120,000 - $140,000 per yearMicrosoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive...
-
Solutions Consultant
4 days ago
Melbourne, Victoria, Australia Zycus Full time $80,000 - $120,000 per yearAbout UsZycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.The Merlin Intake Agent...
-
Product Consultant, TWC Experience
2 weeks ago
Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $90,000 - $120,000 per yearProduct Consultant, TWC ExperienceJob number: 803260Primary position location: VIC- Melbourne CBDCategory: Product ManagementWork type: Permanent Full timeClosing at: Oct :55 AEDTFavouriteDrive enhancements to the customer experienceThis team has energy, appetite and the resources for positive change.Make a genuine difference through the work you do.Our...
-
Consultant, ECOM Reporting
4 days ago
Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $80,000 - $120,000 per yearConsultant, ECOM ReportingJob number: 803030Primary position location: VIC- Melbourne CBDCategory: Data & AnalyticsCategory: Data EngineeringWork type: Permanent Full timeClosing at: Sep :55 AESTFavouriteWork in a collaborative environment with highly talented and motivated colleagues that are passionate about winning togetherExciting opportunity to grow and...
-
Product Senior Consultant
2 weeks ago
Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $80,000 - $120,000 per yearProduct Senior ConsultantJob number: 803318Primary position location: VIC- Melbourne CBDCategory: Product ManagementWork type: Permanent Full timeClosing at: Oct :55 AEDTFavouriteDrive digital adoption and process improvements to enhance customer access and experience.You'll join a high-performing Domain, backing talented individualsThis team has energy,...
-
Senior Consultant, Consumer Pricing
6 days ago
Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $100,000 - $150,000 per yearSenior Consultant, Consumer PricingJob number: 802971Primary position location: VIC- Melbourne CBDCategory: Product ManagementWork type: Permanent Full timeClosing at: Aug :55 AESTFavouriteSeeking a Senior Consultant, Consumer Deposits Pricing, to drive excellence in NAB's Everyday Banking proposition to optimise margin across all segments and deliver...
-
Solution Engineer, Customer Sales
2 weeks ago
Melbourne, Victoria, Australia Microsoft Full time $80,000 - $120,000 per yearSolution Engineer, Customer Sales & Service, Public SectorMelbourne, Victoria, AustraliaDate postedSep 22, 2025Job number1879390Work site3 days / week in-officeTravel0-25%Role typeIndividual ContributorProfessionTechnology SalesDisciplineSolution EngineeringEmployment typeFull-TimeOverviewOverviewAre you insatiably curious, fired-up about customer...