Receptionist/administration Officer

**Employment Status**

Permanent Part Time

**Program**

Enterprise

**Location**

University Hospital Geelong

**Hours Per Fortnight**

30.4

**Position Summary**
- Be part of an innovative, multidisciplinary team that provides a specialised patient-centred service
- Expand your skills with a wide variety of administrative tasks in a supportive team environment
- Permanent, part-time 2 days per week (30.4 hours per fortnight)

**About the facility**

Located in The Douglas Hocking Research Institute of The University Hospital Geelong the Bone Density Department provides a specialised scanning service to over 7,000 patients per annum. The provision of a quality service with a strong customer focus ensures the Department is the leading bone density service in the Barwon and southwest region.

**About the role**

As an effective member in a busy team environment, the Receptionist/Administration Officer is responsible for providing confidential administrative support to the Bone Density Department.

Duties include but are not limited to:

- Providing a welcoming and inclusive environment to all patients and visitors
- Answering the telephone to address queries and book appointments
- Registering patient attendance
- Raising accounts in line with Medicare criteria and billing patients accordingly
- End-of-day banking
- Preparation of files and patient lists for daily clinics
- Distribution of patient results
- Liaising with patients, hospital staff, GPs and Specialists

Excellent computer skills, the ability to organise and adapt to changing demands, exceptional communication skills, and an empathetic disposition towards patients are essential requirements if you wish to excel in this role.

**About the culture**

Barwon Health is a values driven organisation and you will thrive working in a culture that values respect, compassion, commitment, accountability and innovation. The Community Health workforce is highly engaged and strongly committed to working with the community to achieve healthier lives. You will work with a highly engaged senior leadership team to ensure delivery of efficient, integrated care, education and research to advance health and wellbeing for all.

**Barwon Health staff benefits**
- Flexible working arrangements
- Salary packaging
- Social club
- Relocation and sponsorship support options
- Doorstep to the Great Ocean Road, Bellarine Peninsula and the Surf Coast
- Professional development
- Access to employee wellness facility

**About the Geelong Region, AUSTRALIA**

Sitting within one of Victoria’s six regional health centres, Barwon Health serves the community of Greater Geelong and beyond. Victoria’s second largest city after Melbourne Derived from the local Wathaurong Aboriginal name for the region Jillong, Geelong is thought to mean ‘land’ or ‘cliffs’.
- Enjoy a range of lifestyle choices including inner city, coastal, suburban and rural homes at affordable prices.
- High standard of schooling options throughout the area
- A stone throw from the Surf Coast and Great Ocean Road
- Appreciate beautiful parks, rivers, walks and wineries
- To find out more about the Geelong region, visit our Moving to the Region page on the Barwon Health website.

**Diversity and Inclusion**

At Barwon Health we are committed to a diverse and inclusive workforce where we value each person’s uniqueness. We embrace diverse life experiences and the perspectives of our people, whilst providing high-quality health care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

We Barwon Health are proud to be Totally Smoke Free.

**_ This role must be fully vaccinated for COVID-19 and meet the requirements of the Barwon Health Immunisation Policy_**

**Selection Criteria**

Essential: Can you please list Barwon Health's values?
Essential: Can you please choose one of Barwon Health's values and describe a situation in the workplace where you have displayed this value?
Essential: Reception, administrative clerical experience
Essential: Excellent communication skills both written and verbal
Essential: Demonstrated empathetic patient-focussed approach
Essential: Maintain confidentiality at all times
Desirable: Understanding of Medicare billing processes
Desirable: Previous experience working in a hospital/health setting
Essential: Ability to be flexible with hours and take on additional shifts as required
Essential: I agree to meet Barwon Health’s immunisation requirements (including full COVID vaccination) as set out in Barwon Health’s Staff Immunisation Policy as amended from time to time. I acknowledge that meeting this ongoing requirement is mandatory and a condition of any employment subsequently offered.

**Contact Person**

Yvonne Birch

**Contact Person Job Title**

Manager Bone Densitometry Department

**Contact Number**

(03) 4215 1136

**Alternate Contact Person**

Bone Densitometry Team

**Alternate Cont