Medical Receptionist

2 days ago

Geelong, Victoria, Australia Geelong Child Allergy Full time $60,000 - $80,000 per year

Job Description – Medical Receptionist

Specialist Paediatric, Diabetes & Allergy Practice – Victoria

Reports to: Practice Manager / Principal Paediatrician

Location: Geelong, Victoria

Employment Type: Full-Time or Part-Time

Award: Health Professionals and Support Services Award – AMA endorsed

Position Overview

The Medical Receptionist provides professional and compassionate front-line support to children, young people, and families attending the paediatric, diabetes, and allergy clinic.

As part of a small, multidisciplinary team, the receptionist coordinates appointments, records, billing, and communication, ensuring the delivery of safe, family-centred care aligned with AMA, ISPAD, RACP, and Victorian Child Safe Standards.

Key Responsibilities

Front-of-House & Patient Liaison

  • Welcome and assist families in a caring, child-friendly manner.
  • Manage telephone, email, and in-person enquiries with professionalism and discretion.
  • Coordinate check-in/check-out, confirm Medicare and referral details, and update records.
  • Provide information to families about appointments, forms, and preparation requirements.
  • Triage urgent calls (e.g. unwell child, diabetes or allergy concerns) to clinical staff as per protocol.

Appointment Management

  • Maintain and coordinate bookings for specialist, telehealth, outreach, and multidisciplinary clinics.
  • Manage waitlists to optimise patient flow.
  • Liaise with hospitals, laboratories, and device suppliers (CGM/pump companies) to support integrated care.
  • Assist with scheduling for APS Diabetes and Allergy workshops.

Medical Records & Correspondence

  • Ensure referrals, care plans, and test results are available for consultations.
  • Prepare letters and reports for GPs, schools, and hospitals.
  • Maintain accurate, secure medical records in compliance with the Health Records Act 2001 (Vic) and Privacy Act 1988 (Cth).
  • Support clinicians with clinic setup and documentation.

Billing & Financial Administration

  • Process payments, issue receipts, and reconcile daily takings.
  • Manage Medicare Online billing, batching, and item verification.
  • Assist with billing for care plans (GPMP/TCA) and specialist items (132/133).
  • Provide fee information clearly and respectfully; manage overdue accounts sensitively.

Administration, Quality & Compliance

  • Maintain confidentiality and uphold Child Safe and WorkSafe Victoria standards.
  • Support compliance with workplace safety, infection control, and accreditation requirements.
  • Ensure a tidy, safe, and welcoming reception area.
  • Promote a collaborative, inclusive, and professional team culture.

Conditions of Employment

  • Employment and classification under the Health Professionals and Support Services Award Level 3
  • Hours of work with flexibility for clinics and outreach sessions.
  • Adherence to all workplace safety, privacy, and child-protection policies.

Performance Indicators

  • Positive patient and family feedback.

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