Receptionist

Location: Geelong
- Brand: Disability & Ageing
- Date Posted: 9 Oct 2025

**Location**: Gulidjan Land - Geelong
**Salary**: Social, Community, Home Care and Disability Services Award Starting at $34.58 per hour + Superannuation + NFP salary packaging benefits
**Employment status**: Full Time Permanent - Part time may be considered

**Hours of Work**: 8.30am - 4:30pm Monday to Friday
**Job number**: 2432

**Hey you**
- genU is looking for an confident and approachable **Access & Enquiry Officer** (Receptionist ) who brings a warm, professional presence to every interaction. You’ll be someone who communicates clearly, stays organised in a busy environment, and is committed to creating a positive, inclusive experience for all who connect with our services.
- At genU, we’re a **profit-for-purpose** organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives.
- We're open to **part-time, or job share** arrangements - because great people thrive in different ways.

**What you’ll do**
- As an **Access & Enquiry Officer** in our Client Services Team, you’ll:

- Provide day-to-day administrative support, including mail distribution, data entry, document handling, and vehicle fleet coordination to keep things running smoothly.
- Handle financial transactions with care and accuracy, supporting cash handling, daily reconciliations, and banking procedures in line with compliance standards.
- Champion service quality and team culture, ensuring consistent, values-driven service delivery, while contributing to a safe, inclusive, and collaborative workplace.

**What you’ll bring**
- A Certificate in Administration, Business Studies, or equivalent experience in a similar customer service or reception-based role.
- Excellent communication skills - both written and verbal - and a natural ability to build rapport with a wide range of people.
- Strong time management, organisational skills, and attention to detail in a fast-paced environment.
- High level of computer literacy, including experience with Microsoft Office (especially Teams), and the ability to manage multiple inboxes and documentation accurately.
- A commitment to person-centred service, with empathy, professionalism, and the ability to support people of all abilities and backgrounds.
- (You’ll also need a Working With Children Check, NDIS Worker Screening Check and Orientation Module Certificate - but don’t worry, we’ll help guide you through this.)

**Bonus points for**
- Experience working with people with disability or within the community services sector.
- Familiarity with CareLink, Lumary, or other CRM systems.
- An understanding of the NDIS and broader disability service landscape.

**Why you’ll love working at genU**
- At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings.
- We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.

**You’ll also get**
- **Salary packaging** - up to $15,900 tax-free plus meal/entertainment benefits.
- **Extra Personal Leave**- total 15 days personal leave per year.
- **Purchased leave options** - the ability to buy additional annual leave to support work-life balance and flexibility.
- **Discounts** - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi.
- **University Study Discount**:

- Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
- **Wellbeing support**:

- 24/7 access to a holistic employee assistance program.
- **Referral bonus**:

- bring great people with you and be rewarded.
- You can view the full position description on the genU careers page HERE