Administrative Assistant
2 weeks ago
**Who We Are**
Australian Homestay Network (AHN) is Australia’s largest and most recognised international student homestay provider. We match AHN-certified hosts with visiting international students to provide the highest quality homestay experience. We’re offering a flexible working environment with an office / work from home opportunity.
**The Role**
We work a flexible schedule, with some of us working early and others preferring to work later hours. We like coming to work and working together.
**About You**
As an individual, you're self-motivated with the ability to work both autonomously and as an efficient member of a dynamic team. You will have an appropriate setup to allow the majority of your work to be completed from home, but with allowance for regular office meetings. You’ll have excellent relationship-building and time management skills and be passionate about customer service.
You’d be joining a team of friendly people who work around the Brisbane area, connecting to a larger business network based around Australia and in the USA.
**The responsibilities**:
- Monitor and action all helpdesk queries received via our CRM
- Provide timely technical assistance, troubleshooting and resolution of IT issues
- CRM data management including onboarding of new staff, agents, and schools
- System access control for staff
- Reporting and ledger adjustments
- Testing assistance
- Account enquiries and support
- Finance assistance as required
- Assisting other team members as required
**The skills you need**:
- Excellent organisational, administrative and time management skills.
- You are tech savvy
- Excellent trouble shouting/problem solving skills
- Helpdesk experience
- Excellent communication and interpersonal skills.
- Achieve set KPIs.
- Ability to work unsupervised
- Japanese language skills would be highly regarded.
- You will need to obtain a Working with Children Check (can be organised prior to commencing employment).
Please submit your CV and cover letter detailing your experience via the APPLY NOW button.
**You must include a cover letter to be considered for this position.**
**Salary**: $60,000.00 - $70,000.00 per year
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
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