User Experience Design Support Officer

Division: Corporate Services
- Location: Parramatta, NSW, AU, 2150
- Req ID: 76251

**User Experience Design Support Officer**

**Location - Parramatta**

**Employment type - Ongoing full-time role**

**Salary -**$99,938.00 pa to $110,271.00 pa, plus employers' contribution to superannuation and annual leave loading**

**Your role**

**What you’ll do**

In this role, you will support user-centred digital content enhancements across departmental websites and intranet platforms.

Your day-to-day responsibilities will include conducting user research, developing wireframes and mock-ups, and collaborating with cross-functional teams to ensure digital content is accessible, consistent, and aligned with best practices. You will also maintain design assets, coordinate project plans, and ensure outputs adhere to NSW Government branding and style guidelines.

Administrative support and stakeholder engagement are key aspects of the role, with a strong emphasis on delivering inclusive, effective, and compliant digital experiences.

You will be part of a collaborative, cross-functional team that includes product managers, developers, and communications professionals. The team culture is centred on user-focused design, accessibility, and innovation. Flexibility across projects, proactive stakeholder engagement, and a commitment to continuous improvement are essential. Team members are expected to contribute to a supportive and professional workplace that values integrity, collaboration, and excellence in service delivery.

**What we’re looking for**

We’re seeking someone with hands-on experience in UI, visual design, and UX, particularly within collaborative, cross-functional teams. A solid grasp of user-centred design methodologies—such as service design, usability testing, and design thinking—is essential. You should also have a sound understanding of accessibility standards (WCAG AA), government digital communication requirements, and brand compliance.

Strong communication, problem-solving, and project coordination skills are crucial for success in this dynamic, stakeholder-focused environment.

**Download the**role description.**

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close**Tuesday, 5 August 2025 at 11:59 pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

**_ The Welcome Experience_**:
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.