Network Support Officer

2 weeks ago

Parramatta, Australia Experis Full time

**Role Overview;**

The Network Operations Support Officer provides technical assistance, information, and support to users to solve reported issues, manage general network connectivity issues and prepare summary reports for the management, monitoring and operations of ICT communications and security. This role is part of the wider Network team servicing all networking and connectivity operations to all sites, 24/7.

**Key Accountabilities ;**
- Provide operational support for the voice and data communications network and its users and solve non-complex problems to minimise system down-time and loss of productivity.
- This role will primarily provide remote network support to Police users and other teams within the organization. No need to travel to sites. They will be primarily office based and work within a range of standard office hours 9:00-5:30pm.
- In terms of responsibilities, they will provide first point of networking support for: - Cisco VOIP phones - Network Monitoring - Troubleshooting LAN/WAN network connectivity issues - Configure Cisco Switches and Routers - Cisco Audio/Video Conference support - Troubleshoot Police Wi-Fi connectivity - Provide technical support to Field Support and Engineers - Liaise with vendors such as Cisco, Telstra, TPG, Uecomm, The Frame Group - Troubleshoot Cisco hardware and firmware issues - Identify cabling faults and liaise with approved cablers to rectify cabling faults.
- Implement standard set up activity for network, audio visual equipment and other ICT systems in line with SLA's, policies, standards, and guidelines.
- Monitor and analyses network performance of existing and new systems and assist with the identification of faults or potential issues and suggest potential solutions.
- Contribute to the development of reference materials to assist the ICT support community through maintenance of documentation on system configuration and technical processes.
- Provide on-call support on rotational roster basis.
- Experience in a similar role providing first point network support on Cisco devices, networking, phones, switches/routers, teleconferencing.
- Given they will be part of a 24/7 team, they will need to be on call for 1 week once a month to support out field operations.

**Some more information ;**
- **Benefits of working with the client
- **5min walk to public transport (trains, buses and the new light rail) at Parramatta, in house state of the art gym in Parramatta (free of charge), on-site café, access to online ICT industry learning subscriptions, ongoing on-the-job training and development, long term projects and opportunities to upskill in desired ICT areas, opportunity to give back to the Community and make NSW a safe place by enabling to maximise the use of technologies we create, in house.
- ** Interview method**: Face to face preferably, otherwise MS Teams.
- ** Vetting**:Before any contract is issued, they need to be aware that vetting takes 10 working days from the time it gets submitted.
- ** be an Australian Citizen;**
- ** be a permanent resident of Australia; or**
- ** be a New Zealand citizen with a current New Zealand Passport.**

**_Umema Netterwala_**
**_Recruitment Specialist_**
**_Let's Connect_**- Aboriginal and Torres Strait Islander people are encouraged to apply._
- Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup_

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856

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