Ict Customer Support Officer

1 week ago

Parramatta, Australia Ashdown Consulting Full time

Greater Sydney Area | $390 P/D + Super
- 6 - Month Contract

**ICT Customer Support Officer | 6 - Month Contract | $430 P/D Incl. Super**
- $390 P/D + Super
- 6 - Month Contract
- Greater Sydney Area

**About the company**
This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government strategy, managing investment priorities, funding, and allocations.

**About the role**
The ICT Customer Support Officer provides a broad range of support to users utilising a range of media (including the infrastructure environment and software) to troubleshoot and resolve issues and service requests of moderate complexity across the organisations ICT environment.
- Responsibilities:_
- Deliver tier 2 phone and in person support to users in line with agreed organisational SLAs
- Maintain and support on going operations throughout the government agency
- Investigate minor security breaches in accordance with established procedures and record findings to improve overall ICT security
- Ensure end user access rights and privileges and operate logical access controls and scrutiny systems in accordance with agreed policy and standards
- Install or remove hardware and/or software
- Return users ICT systems and networks to optimum efficiency
- Manage set-up activities for ICT devices and systems and monitor their performance

**About you**
- Tertiary qualification or equivalent experience
- Experience in ICT support role
- Strong understanding and knowledge of computer hardware and software components
- Excellent verbal and written communication skills.
- Australian driver’s license
- NCRC and WWCC may be required
- Permanent resident or citizen
- Per NSW Government policy all employees must be fully vaccinated.

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