Customer Service Advisor- Energy Assistance

2 days ago

Collingwood, Australia Anglicare Victoria Full time

512636

103 Hoddle St
, Collingwood, VIC, Australia, 3066

Part Time Limited Tenure

**Your role**:
This is a hybrid position allowing for opportunity to work from home or be based at one of AV’s office across Melbourne.

Working to deliver a customer focused inbound phone service providing tailored energy affordability assistance to vulnerable Victorians who are struggling to pay their energy bills and help them combat the rising cost of living.

**The skills you will use day to day**:
Help support at risk clients to understand and address billing errors and enter into hardship programs

Help clients find, compare and switch energy offers

Provide energy conservation advice

Provide referrals to other services based on the individual needs of clients

Any additional languages would be useful in the context of this role

Customer service skills

Flexibility to work on a rotating roster covering the operating hours of 8am to 7pm

Experience in call centres would be an advantage

**What makes this such a great role for you**:
You get a salary starting at around $65,000 plus super.

Part time 3 or 4 days per week available.

Salary packaging is available up to $15,900 plus an entertainment card.

SCHCADS award level 3

Work from home and in community. A reliable internet connection and an appropriate work space is required for any work from home hours.

18 month contracts.

We take the Health and Wellbeing of our people seriously offering a Well Worth It Program, EIP and EAP.

Access to discounted health insurance as well

A diverse and inclusive workplace for you to feel safe, acknowledged and included.

Our people are our biggest asset, we will support you to set you up for success.

A Rainbow Tick Accreditation

What our people say
- “AV is an organisation where if you want to challenge yourself or explore opportunities, you don’t have to leave to do that. There are so many great people, programs and services, so it’s an organisation where you have great conditions for growth and development”.

**Ready to take the next step**:
**For a Detailed Position Description please take a look here**: Customer Service Advisor Position Description.pdf

**Please Note**: It is mandatory for the successful applicant to hold a current Working with Children Check and be prepared to undergo a National Criminal History Check prior to commencement. AV employees are required to either be fully vaccinated against COVID 19 or have a medical exemption. AV will require evidence that you are compliant with these requirements.

Anglicare Victoria acknowledges Aboriginal people as the traditional custodians of the land on which we operate. We commit to working respectfully to honour their ongoing cultural and spiritual connections to this country.

Diversity and inclusivity are important to Anglicare Victoria and we are committed to ensuring our workplace and services reflect this. Everyone is welcome at Anglicare Victoria, regardless of age, ethnicity, cultural background, gender, sexual orientation, religious affiliation and physical ability.

  • Account Co-ordinator and Customer Service Support

    6 days ago

    Collingwood, Australia Carbon Savers Full time

    Advantage Solar is an Australian owned solar retailer, with over 15 years experience in the manufacture, wholesale and installation of solar panels across Australia. Our mission has always been simple, to accelerate Australia’s transition towards clean energy, by offering premium but affordable renewable energy solutions for homes and businesses including...

  • Account Co-ordinator and Customer Service Support

    2 days ago

    Collingwood, Australia Carbon Savers Full time

    Advantage Solar is an Australian owned solar retailer, with over 15 years experience in the manufacture, wholesale and installation of solar panels across Australia. Our mission has always been simple, to accelerate Australia’s transition towards clean energy, by offering premium but affordable renewable energy solutions for homes and businesses including...

  • Sales, Marketing

    1 week ago

    Collingwood, Australia Carbon Savers Full time

    Carbon Savers is an Australian owned renewable energy company with over 15 years experience tackling the worlds environmental problems. Our business model is focused on helping Australian households and businesses lower their carbon footprint, by directing them towards different products and services that all aim to reduce energy consumption and...

  • Customer Support and Account Administration

    1 week ago

    Collingwood, Australia Carbon Savers Full time

    Carbon Savers is an Australian owned renewable energy solutions business, with over 15 years industry experience. Our mission has always been simple, to accelerate Australia’s transition towards clean energy, by offering premium but affordable renewable energy solutions for homes and businesses including solar, batteries, heat pumps, HVAC. The position...

  • Strategic Project Lead, Energy and Infrastructure Initiatives

    6 days ago

    Collingwood, Victoria, Australia Victorian Aboriginal Community Controlled Health Organisation (VACCHO) Full time $115,000 - $150,000 per year

    Work options:HybridVACCHO is committed to supporting our staff through ahybrid work modelthat balances flexibility with connection.All new staff complete a three-month training and onboarding period in the office. This ensures they receive the right support, build relationships, and develop a strong understanding of VACCHO's culture, systems, and ways of...

  • Customer Service Consultant

    6 days ago

    Collingwood, Victoria, Australia Hays | Contact Centres Full time $60,000 - $90,000 per year

    Your new companyWork for a well-established and trusted customer-owned bank that holds themselves to the highest standards, empowering customers to use their money to create a world where people and the planet thrive. Located in Collingwood, they are looking for multiple Customer Service Consultants to join their forward-thinking and supportive team,...

  • Customer Service Representative

    4 days ago

    Collingwood, Victoria, Australia Ophthalmopro Full time $50,000 - $80,000 per year

    Job Title: Customer Service Representative*Company: OphthalmoPro Pty LtdLocation: Collingwood, VicotriaAbout Us:OphthalmoPro Pty Ltd is a leading provider of ophthalmic products and services, committed to delivering exceptional value and support to our customers. We pride ourselves on our innovative solutions and dedication to excellence in the eye care...

  • Customer Service Admin

    6 days ago

    Collingwood, Australia Allpress Espresso Full time

    **About Us** At Allpress we are espresso specialists, roasting and serving beautiful coffee in Australia, New Zealand, the UK, Japan and Singapore. We’re a team of dedicated people who believe in flavour first and care deeply about our customers. **About the role** An exciting opportunity has opened in our Customer Service team in Melbourne for someone...

  • Retail Customer Service Officer

    6 days ago

    Collingwood, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Coordinator

    1 week ago

    Collingwood, Australia GJK Facility Services Full time

    **Introduction**: BETTER EXPERIENCES, BETTER OUTCOMES It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people. We are a leading provider of facility services, committed to provider better experiences and better...