Customer Service Consultant

2 days ago

Collingwood, Victoria, Australia Hays | Contact Centres Full time $60,000 - $90,000 per year

Your new company

Work for a well-established and trusted customer-owned bank that holds themselves to the highest standards, empowering customers to use their money to create a world where people and the planet thrive. Located in Collingwood, they are looking for multiple Customer Service Consultants to join their forward-thinking and supportive team, providing flexible working arrangements for a work-life balance.

Your new role

As the first point of contact for customers, you will be managing a high volume of inbound enquires as well as outbound follow-up activity. Providing a thorough service, you will also be identifying opportunities to assist customers with the bank's range of products and services and liaise with internal teams to provide solutions.

  • Managing a high volume of calls and communication via live chat, email and social media.
  • Assist customers with enquiries such as opening accounts, internet banking, payment transfers, foreign exchange, credit cards, insurance products and more.
  • Conduct outbound calls to customers to follow-up enquiries and welcome new customers.
  • Manage queries in accordance with the bank's policies and procedures in a timely, professional, and efficient manner.

These permanent full-time positions will commence on November 5th.

Successful applicants must be flexible to work a rotating roster, Monday to Friday, between 8am and 8pm, with an occasional Saturday shift from home, between 9am and 2pm.

What you'll need to succeed

To succeed in this position, you will be able to demonstrate your previous customer service experience, ability to build rapport and problem solve. Key success factors include:

  • Previous experience in call centre, retail, hospitality or customer-facing administrative roles.
  • Strong written and verbal communication skills.
  • Confident computer skills and navigating multiple systems.
  • Experience working in a fast-paced environment and ability to multitask.
  • Banking, Insurance or Financial Services experience is desirable but not essential.

Due to the nature of these permanent, ongoing roles, only Australian or New Zealand citizens and Australian permanent residents are eligible to apply.

All successful applicants will be required to complete a background check and provide two employment referees.

What you'll get in return

  • Comprehensive 6-week training program to set you up for success
  • Hybrid work model - work from home two days per week after training.
  • Work in a B Corp-certified office with excellent facilities and close access to public transport.
  • Enjoy a vibrant, social work culture.
  • Career development opportunities, including study assistance and participation in the Share Purpose Program, allowing you to explore other functions across the bank.
  • Access to a range of meaningful wellbeing benefits, including 24/7 free counselling, free flu vaccinations, and discounted gym memberships.
  • Dog-friendly workplace - bring your furry friend to work
  • Opportunity for an additional five days' bonus annual leave each year.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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