Account Co-ordinator and Customer Service Support

2 days ago

Collingwood, Australia Carbon Savers Full time

Advantage Solar is an Australian owned solar retailer, with over 15 years experience in the manufacture, wholesale and installation of solar panels across Australia.

Our mission has always been simple, to accelerate Australia’s transition towards clean energy, by offering premium but affordable renewable energy solutions for homes and businesses including solar, batteries and heat pumps.

The position advertised is for an account coordinator providing day-to-day administrative support to our sales team to ensure smooth sales procedures.

DAILY RESPONSIBILITIES INCLUDE
- Check the adequacy of sales related documentation and where necessary, retrieve relevant documents from clients
- Lodge paperwork with the relevant industry and government bodies
- Take inbound and outbound customer service calls from customers
- Complaint management
- Liaise with installers to assist with scheduling
- Customer retention
- Update internal databases with account information
- Liaise with internal teams to ensure proper pre-and post-sales service
- Daily reporting of campaign results
- Work to monthly installation KPI's
- Management of company socials
- Identify shortfalls within the sales/customer service process and propose improvements

WHAT'S NEEDED FROM YOU
- Natural customer service skills with a strong work ethic
- Quick learner with high attention to detail
- Proven work experience as an Account Coordinator, Sales Coordinator or Customer Service Manager
- Excellent computer skills covering MS office, CRM and excel
- Great organizational and time-management skills
- Strong communication skills with a problem-solving attitude

WHATS ON OFFER
- Career development and progression opportunities
- Competitive award rates
- KPI based bonus structure
- A fantastic team culture with weekly social nights
- Feel great about helping people save money whilst saving the planet

**Job Types**: Full-time, Permanent, Fixed term

**Salary**: $60,000.00 - $75,000.00 per year

**Benefits**:

- Employee mentoring program
- Free drinks
- Free food
- Visa sponsorship

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus

Ability to commute/relocate:

- Collingwood, VIC: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

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